TeamViewer DEX 26.7 release notes

Tia Reporting Liveboards

Tia Reporting Liveboards allow users to organize multiple reports into interactive dashboards for ongoing analysis and visibility. Liveboards make it easy to bring related reports together in a single view, helping users monitor trends, investigate issues, and revisit important insights over time.

Creating and using Liveboards

Liveboards are created directly from within a report to provide a more intuitive and guided reporting experience.

After generating a report with Tia Reporting, you can add that report to a new or existing Liveboard, allowing related reports and visualizations to be organized into a centralized dashboard. This workflow helps you move seamlessly from asking questions and generating insights to building reusable reporting views.

Once created, Liveboards provide an interactive dashboard experience where you can view and explore multiple reports in one place, making it easier to track digital experience trends and investigate areas of interest over time.

Liveboards support reports built on any available reporting data model. At this time, the Experience data model remains the only model available for reporting. Additional data models will be introduced in upcoming releases, expanding reporting and dashboarding capabilities across the platform over time.

Operational safeguards: Instruction approval bypass for single devices

Operational safeguards provide organizations with an approval mechanism to mitigate unexpected behaviour during instruction execution. However, we have heard from multiple customers that in cases of single device investigation, the approval process can delay ticket resolution and cause frustration for service desk teams.

To address this, we have introduced an option (within security settings) to bypass instruction approvals when only a single device is targeted. As detailed in the settings text, adding scope via a device filter will still go through the standard approval process.

When an approval has been bypassed, it will be recorded in the audit logs as shown in the example below.

Primary user and last logged in user information

Within the activity sub-section of the specific device detail page, information on the Last Logged in User has been added. What was previously referred to as User has also been updated to Primary User on this device details page. These updates are available on the new UI only.

Other improvements and fixes

Type	Product/Client	Issue ID	Summary
Enhancement	DEX Platform	PLAT-28198	Device Insights now uses normalized data. The individual device insights page has been updated to use normalized insights data, providing more accurate and consistent device-level analytics.
Fix	DEX Platform	PLAT-30041	We fixed an issue where, when selecting a device under Inventory Insights, the Connectivity section did not correctly display the Connection state and MAC address. This information now matches the data shown in Device Pillars.
Fix	DEX Platform	PLAT-30438	We fixed an issue with missing scrollbars on the License Information advanced view. Horizontal and vertical scrollbars now appear correctly on the License Information advanced view page, ensuring all product features and details are fully visible.
Enhancement	DEX Platform	PLAT-29393	Table-level actions such as Refresh and Export now use standardised icon buttons instead of text buttons across all pages using the new UI stack. Icons are logically grouped, with tooltips on hover for accessibility, and the layout is optimized for both desktop and mobile viewports.
Enhancement	DEX Platform	PLAT-30189	The User Engagements page now supports searching and filtering by additional columns including survey type, description, notes, link, created by, priority, status, and deadline. Results are also now sorted newest first by default, improving discoverability of surveys.
Fix	DEX Platform	PLAT-30029	We fixed an issue where the Exoprise iframe failed to load when the configured URL contained an SSO path. The iframe URL is now correctly derived by extracting the origin from the Exoprise URL and appending the expected iframe path, ensuring the integration loads reliably regardless of the URL format stored in the license configuration.
Fix	Client	PLAT-29191	We fixed an issue that could allow local privilege escalation via filesystem redirection attacks. The Client and its associated binaries (Performance Metrics, WuaSearch, Reclaimer, TIMS) now enforce PROCESS_MITIGATION_REDIRECTION_TRUST_POLICY, preventing non-admin users from exploiting junction points, symlinks, or mount points to redirect file operations to unintended system locations.
Fix	Client	PLAT-29583 PLAT-29183	We fixed issues with the macOS uninstall script. The uninstall.sh script now correctly reads the configuration file for any custom log path and removes the associated log files during a full uninstall. Additionally, when uninstalling via the DMG package, the uninstall script located in /Library/Application Support/1E/Client is now correctly deleted.
Fix	Client	PLAT-30921	We fixed an issue where the 1E Client could crash when receiving an invalid HTTP header from a server. The client now handles malformed HTTP headers gracefully instead of crashing, improving overall stability and resilience.