ServiceNow connector

TeamViewer DEX Platform 26.3 Red x | 1E Platform 23.11 Green checkmark | 1E Platform on-premises 9.x

The ServiceNow connector connects to a ServiceNow instance to import basic inventory data into the Software Lifecycle Automation (SLA) Platform. This connector is compatible with the ServiceNow Zurich release.

For a list of ServiceNow terms, refer to Glossary.

Prerequisites

Before adding this connector, you will need the following:

A ServiceNow application with defined tables populated with data
A ServiceNow user with read permission on application scope

Creating an application in ServiceNow

Create a new application in your ServiceNow instance and configure the application scope.
Under the new application, create tables with fields using the schema shown in Table fields.
Map/populate inventory data in the table fields.

Table fields

Table	Field name	Data type
Device	DeviceIdent	String
	ComputerName	String
	Vendor	String
	Model	String
	Serial	String
	SocketCount	Int
	IsVirtual	Boolean
	IsClustered	Boolean
	InventoryDate	DateTime
	PurchaseDate	DateTime
	LastLogonDate	DateTime
	DomainName	String
	ADSiteName	String
	NetbiosName	String
	NetbiosDomainName	String
DeviceClassification	DeviceIdent	String
DeviceClassification	Classification	String
DeviceVirtual	DeviceIdent	String
	HostDeviceIdent	String
	Technology	String
	VMLabel	String
	IsHostAffinityEnabled	Boolean
	IsCPUAffinityEnabled	Boolean
	MaxAssignedCores	Int
	CPUPoolName	String
	CPUPoolSize	Int
File	FileIdent	String
	Name	String
	Version	String
	Size	Int
	Hash	String
MapDeviceFile	DeviceIdent	String
	FileIdent	String
	LastUsedDate	DateTime
	Path	String
MapDeviceOU	DeviceIdent	String
MapDeviceOU	OUIdent	String
MapDeviceSoftware	DeviceIdent	String
	SoftwareIdent	String
	InstallDate	DateTime
	InstanceName	String
	IsClustered	Boolean
	Path	String
	PurchaseDate	DateTime
	IsUsed	Boolean
	IsPublicFacing	Boolean
	LastUsedDate	DateTime
MapDeviceSoftwareUser	DeviceIdent	String
	SoftwareIdent	String
	UserIdent	String
	InstanceName	String
	LastLogin	DateTime
	IsEnabled	Boolean
	InventoryDate	DateTime
MapDeviceUser	DeviceIdent	String
	UserIdent	String
	LastLogin	DateTime
	IsEnabled	Boolean
	InventoryDate	DateTime
	IsTopConsoleUser	Boolean
MapSoftwareOU	SoftwareIdent	String
	OUIdent	String
	InstanceName	String
OU	OUIdent	String
	Name	String
	ParentOUIdent	String
	IsExternal	Boolean
	Location	String
	Department	String
Processor	DeviceIdent	String
	Vendor	String
	Family	String
	Model	String
	Name	String
	CoreCount	Int
	ThreadsPerCore	Int
	SpeedMHz	Decimal
	InventoryDate	DateTime
Software	SoftwareIdent	String
	Vendor	String
	Title	String
	Version	String
	ColloquialVersion	String
	Edition	String
User	UserIdent	String
	UserName	String
	Email	String
	FirstName	String
	LastName	String
	IsExternal	Boolean

Adding the connector

Navigate to Settings > Configuration > Connectors.
Click Add.

In the Add Connector pop-up window, select ServiceNow as the connector type.
In Connector name, enter a logical name for this connector.

Use a naming convention for connector names, for example, <connector type> <scope> <RCR>. Scope describes where data is coming from or what it's being used for, for example, Demo, Test, Lab, Q2 Audit. Include RCR in the name if the Run Consolidation Reports option is available and you have enabled it.
In URL, enter location of ServiceNow.
In User Name, enter the name of the account you want to use to connect to ServiceNow.
In Password, enter the password associated with the account.
In Application Scope, enter the scope used in ServiceNow.
Select the Run Consolidation Reports checkbox if you want consolidation actions to be processed each time the Sync Data action is executed for the connector.

If you enable this on more than one connector, it can lead to unnecessary processing. The recommended method of processing consolidation actions is to schedule the action Generate Report - Basic Inventory Consolidation to execute after the Sync Data actions have run for all connectors. This will execute the remaining consolidation actions. Alternatively, select the Run Consolidation Reports checkbox on one of your connectors. You can view action processes in Settings > Process log.
Click Add.

For information on how to test or delete a connector, and how to sync data into a repository, refer to Connectors page.