Jira Service Management integration

This integration uses Basic auth for the REST APIs authentication method, for details about this refer to:

Create Issue

Reference documentation: https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-rest-api-2-issue-post

Example:

Method: POST

URL: https://1edev1.atlassian.net/rest/api/2/issue

Authorization: Basic Auth (Username and Password required. API token to be set as the password).

Body:

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{"fields": {
        "summary": "Test Incident 6",
        "issuetype": {
            "id": "10001"
        },
        "project": {
            "key": "DS2"
        },
        
        "description":"Rule name failed on device X"
        
       
    }
}

Response:

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{
    "id": "10031",
    "key": "DS2-7",
    "self": "https://1edev1.atlassian.net/rest/api/2/issue/10031"
}

Edit Issue

Reference documentation: https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-rest-api-2-issue-issueidorkey-put

Close Issue

Reference documentation: https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-rest-api-2-issue-issueidorkey-transitions-post

Example:

Method: POST

URL: https://1edev1.atlassian.net/rest/api/2/issue/DS2-5/transitions

Authorization: Basic Auth (Username and Password required. API token to be set as the password).

Body:

Transitions id is the status of the issue. Different transitions id can be found through Get transitions API.

Reference https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-rest-api-2-issue-issueidorkey-transitions-get

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{
   "update": {
      "comment": [
         {
            "add": {
               "body": "It is time to finish this task"
            }
         }
      ]
   },
   "transition":{
       "id":"111"
   }

}

Response: API returns a 201 status which is No-Content on success.

Get Issue

Refence documentation: https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-rest-api-2-issue-issueidorkey-get

Example:

Method: POST.

URL: https://1edev1.atlassian.net/rest/api/2/issue/DS2-2

Authorization: Basic Auth (Username and Password required. API token to be set as the password).

No content in set in body.

Response:

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{
    "expand": "renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations",
    "id": "10026",
    "self": "https://1edev1.atlassian.net/rest/api/2/issue/10026",
    "key": "DS2-2",
    "fields": {
        "status": {
            "self": "https://1edev1.atlassian.net/rest/api/2/status/1",
            "description": "The issue is open and ready for the assignee to start work on it.",
            "iconUrl": "https://1edev1.atlassian.net/images/icons/statuses/open.png",
            "name": "Open",
            "id": "1",
            "statusCategory": {
                "self": "https://1edev1.atlassian.net/rest/api/2/statuscategory/2",
                "id": 2,
                "key": "new",
                "colorName": "blue-gray",
                "name": "To Do"
            }
        }
    }
}

Authentication

This version of integration uses Basic auth for REST APIs authentication method.

Basic auth for REST APIs: https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/

Manage API tokens for your Atlassian account: https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/