Long-Term Service Branch (LTSB)

To ensure stable and manageable updates, 1E has introduced the Long-Term Service Branch (LTSB) policy for the 1E Client. Understanding the operational challenges posed by frequent updates, we have implemented an annual LTSB release with 18-month support. This approach is designed to help businesses maintain a secure and efficient environment with less frequent, but more substantial updates.

Structure and Support

Each LTSB version will receive 18 months of support. The next LTSB release will follow in May of each subsequent year.

To ensure maximum security and stability, hotfixes will be provided for the latest LTSB release. These hotfixes, thoroughly reviewed by 1E, will address critical stability and security issues (P1 and P2). While the LTSB will not receive additional feature updates after its initial release, new features will be included in the next LTSB release the following year. However, regular hotfixes will be issued monthly.

Aligning LTSB support with the 1E Platform on-premises and subsequent SaaS releases creates a structured and predictable support model. This approach offers not just a product, but a lasting partnership, promising reliability, proactive maintenance, and smooth upgrade pathways. By adopting this LTSB framework, we can continue to deliver top-tier Digital Employee Experience (DEX) solutions while ensuring a consistent and supported ecosystem for all customers.

For installation files and release information refer to the 1E Support Portal.