Using Endpoint Troubleshooting to investigate devices in Endpoint Automation

How to investigate devices displayed in the Endpoint Automation pages using Endpoint Troubleshooting.

Using Endpoint Automation to define coverage for a question in Endpoint Troubleshooting

1. Selecting the Rules view from the Reports page in Endpoint Automation shows the compliance status for each rule.

   

2. You can filter by policy, by selecting the applicable policy from the drop-down menu at the top of the screen.

   

3. If you now click on the rule name, you will be taken to the devices against which the rule has been evaluated. You can then select one or more devices by clicking the selection checkbox to the left of each device row.

   

4. Having done this you can now click the Explore button. This switches to the Endpoint Troubleshooting application Home page.

   This makes it easy to follow up compliance issues by addressing questions only to devices with a specific compliance state.

   The device coverage for any question or action has been set automatically.