Accounts and billing FAQs
How do I cancel my subscription?
Canceling a subscription is easy from the Admin > Settings > Billing page. You need to be an Owner or a Billing Manager to cancel the subscription. Refer to Role-Based Access Control. Once you cancel the subscription, you can still use the solutions until the renewal date, but the subscription won't renew.
I deleted some sensors. How do I reduce the subscription?
Sensors are automatically added to a subscription as they are deployed, but the subscription isn't automatically reduced when you remove sensors (as you may be moving them). To synchronize a subscription with the credits deployed, navigate to the Admin > Settings > Billing page and click Synchronize.
Do you store my credit card?
No, Exoprise does not store your credit card information. We use a recurring subscription service to manage the subscriptions, which is extremely secure and PCI compliant. The subscription service is responsible for storing credit card information.
What is a sensor credit?
A sensor credit is a chargeable unit within the Exoprise platform. Most synthetic sensors are one credit per month, some use half a credit, and others, such as the Teams AV Conference sensor, require more than one credit.