Exoprise 2024 release notes

Exoprise released the following new features and updates in the first half of 2024.

Service Watch Active Test

Exoprise launched Service Watch Active Test, a combination of lightweight synthetics alongside the real user monitoring delivered by Service Watch Desktop. Combining synthetic tests from user endpoints enables IT teams to diagnose difficult network problems.

Active Test was a frequently requested feature enabling early detection of network problems that users experience when working remotely, on the road, or in a branch office. Use cases for lightweight synthetics from the user’s desktop include the following:

  • Testing VPN performance and uptime

  • Proactive testing VoIP and end-to-end network performance

  • Testing access to on-premises hosted resources for branch office and remote users

Along with excellent network baselines generated by Active Test, alarms can be configured to proactively raise tickets or alert networking staff and decrease root-cause analysis for everyone.

Active Test Combining Synthetics and Real-User Monitoring

Service Watch Active Test can be configured within the product and then enabled in a configuration or for each installation.

Service Watch alarm analytics

For Service Watch Desktop alarms, the emailer now supports clicking through to an analysis for the condition across Device Groups.

Improved licensing of Service Watch for macOS

Previously, Service Watch Active Test wasn’t included in macOS, but now it is. A single credit gets you six seats of Service Watch Desktop for macOS, which now includes Service Watch Active Test lightweight synthetic monitoring. Service Watch Desktop for macOS is the only solution for real-time network telemetry and path diagnostics for macOS.

Improved scorecards for Service Watch

Service Watch Desktop scorecards have been upgraded with improved Device Group filtering and selection, enhanced metric selection, and better drilldown to examine the top 20 devices for the affected metric.

New Service Watch Desktop scorecard widget

Hiding or showing resources for Service Watch Browser

The Service Watch Browser analytics page can now be filtered to only show navigation versus showing both resource queries and navigation performance. When investigating the performance of SaaS apps that may be single page apps like Gmail, Outlook for Web, or Salesforce Lightning apps, you may want to focus on resource performance, navigation performance, or both.

Filtering resources vs. browser navigation performance

Exoprise synthetic monitoring for Teams V2

Exoprise CloudReady synthetics now fully supports testing and monitoring Teams V2, audio, video, messaging, and more. Proactively monitor Microsoft Teams V2 without waiting for the call quality dashboard or for someone to be affected by bad networking.

Recently, Microsoft migrated most customers to the latest version of the Microsoft Teams client, and doing so has disrupted performance, capacity, and uptime for many customers. Test and monitor your Teams V2 networking migrating.

Simplified and improved SWD configuration

The Service Watch Desktop creation wizard has been improved and now enables the creation of Service Watch Browser filters at the same time as Desktop configurations.

Updated main grid for Service Watch Desktop

We've updated the Service Watch Desktop grids to support multiple views and multiple columns for more compact display and sorting.

Service Watch Desktop Grids

Updated alarm feed

We’ve improved the pagination, selection, filter, and display for the alarm feed widget. The widget now includes support for Service Watch Desktop alarms as well as alarms from the CloudReady synthetics.

Network path segment analysis

We've greatly improved the network segment analysis for both Service Watch and CloudReady Synthetics.

Bug fixes

  • We fixed a bug with Service Watch Desktop and India-based half-hour timezones that affected ISP placement.

  • We fixed an issue with printing the newer dashboards and resolved some timeouts.

  • We fixed an issue with AAD Graph Sensor detecting some error conditions.

  • We fixed a bug where some Service Watch widgets were blank depending on the deployment state when the dashboards were created.

  • We improved the detection of device ownership for Service Watch Desktop.