ServiceNow integration January 2025 release notes
Versions of ServiceNow applications
The following applications are now all compatible with the ServiceNow Xanadu release:
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1E Core 4.0.23
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Service Graph Connector for 1E 4.0.18
- 1E ITSM Connect 5.2.9
Service Graph Connector for 1E 4.0.18
This update focuses on improvements to enhance performance, security, and reliability for our users. The recent updates significantly enhance the integration between the 1E Platform and ServiceNow, providing a more seamless user experience. Below are the key improvements included in this release.
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Improved real-time data sync. Enhanced processes ensure faster and more accurate synchronization of data between the 1E Platform and ServiceNow, reducing latency and improving data reliability.
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Optimized data processing. We now support device and software data import from the 1E platform via the Kafka integration.
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Enhanced security. A more secure communication framework has been implemented, strengthening the connection between the 1E Platform and the ServiceNow application.
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Windows Server. We have added functionality to support Windows Server device types and to populate data in the Windows Server table.
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Business application name. We have updated the business application name to SGC for 1E.
1E ITSM Connect 5.2.9
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We have fixed an issue in the Service Operations Workspace (SOW) where the 1E tabs were always displayed.
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We now support customers missing fully qualified domain name (FQDN) using our Unique Device Identification (UDI) feature. The 1E Core has been updated to support this functionality.