ServiceNow integration October 2025 release notes

Versions of ServiceNow applications

The following applications are now compatible with the ServiceNow Zurich release:

• 1E Core 4.0.31

• 1E ITSM Connect 6.1.22

• 1E CMDB Connect 2.0.3

• 1E Service Catalog Connect 3.2.5

• 1E Virtual Assistant 3.2.13

• Service Graph Connector for 1E 4.0.33

Service Graph Connector for 1E

The following updates enhance the integration between the DEX Platform and ServiceNow, expand native SAM (Software Asset Management) capabilities, and enable organizations to further automate their software compliance and optimization workflows.

SAM Usage table population

The connector automatically populates the Software Asset Management (SAM) Usage table using data from existing Software Installation records. Refer to Software usage.

This feature does the following:

• Improves visibility into software consumption.

• Reduces manual effort in maintaining SAM data.

• Enables more accurate license compliance and optimization.

Populates Last Used field in Software Installation

This new logic updates the Last Used date and time in Software Installation records using data from the DEX Platform.

This feature does the following:

• Provides accurate insights into real software utilization.

• Helps identify unused or underused software for potential cost savings.

• Supports smarter decisions for renewals and license optimization.

Other features and enhancements

Type	Application	Issue ID	Summary
Fix	SGC for 1E	ITSM-426	We have fixed an issue where the Assigned To field was not populated correctly due to inconsistencies in device or user mapping.