ServiceNow integration July 2026 release notes
Versions of ServiceNow applications
The following applications are now compatible with the ServiceNow Australia release:
-
TeamViewer DEX Core 4.1.0
-
TeamViewer DEX CMDB Connect 3.2.0
-
TeamViewer DEX Virtual Assistant 3.4.0
-
TeamViewer DEX Service Catalog Connect 3.3.0
-
Service Graph Connector for TeamViewer DEX 5.0.1
TeamViewer DEX Core must be upgraded before upgrading any other ServiceNow business applications to ensure compatibility and prevent installation issues.
Rebranding
The following applications have been rebranded to align with TeamViewer standards:
|
Old name |
New name |
|---|---|
|
1E Core |
TeamViewer DEX Core |
|
1E CMDB Connect |
TeamViewer DEX CMDB Connect |
|
1E Virtual Assistant |
TeamViewer DEX Virtual Assistant |
|
1E Service Catalog Connect |
TeamViewer DEX Service Catalog Connect |
|
Service Graph Connector for 1E |
Service Graph Connector for TeamViewer DEX |
Other features and enhancements
|
Type |
Application |
Issue ID |
Summary |
|---|---|---|---|
|
Fix |
TeamViewer DEX ITSM Connect |
ITSM-629 |
We fixed performance degradation, slowness, and intermittent errors in ServiceNow that impacted ESD agents. |
|
Fix |
TeamViewer DEX CMDB Connect |
ITSM-591 |
We enabled the Desktop/Laptop and Win Server toggles by default on the App Config page. |
|
Fix |
TeamViewer DEX CMDB Connect |
ITSM-483 |
We disabled the Desktop/Laptop and Win Server toggles when the application scope is set to Global. |
|
Enhancement |
Service Graph Connector for TeamViewer DEX |
ITSM-567 |
We added cross-scope privileges within the SGC application to eliminate manual configuration, reducing setup effort and minimizing configuration errors. |