Videos and webinars

1E Platform 25.3 release: Run instructions and view instruction history in the new platform

Join Principal Product Manager Frederick Bendžius-Drennan as he unveils exciting updates about our latest platform release, with a special focus on Endpoint Troubleshooting. He showcases how to execute instructions directly from the device list, enhancing our existing capabilities. Additionally, you'll discover how to access the history of instructions and explore the new interface features.

1E Platform 24.12 release: Inventory Insights navigation update

Join Principal Product Manager Frederick Bendžius-Drennan as he demonstrates the Inventory Insights navigation update. Logging into the 1E Platform and selecting Inventory Insights will take you to a refactored application, splitting the functionality into Devices and Software areas in a new left-hand navigation bar.

1E Intelligence Early Access release: July 31, 2024

Join Principal Product Manager Frederick Bendžius-Drennan as he discusses the new user frustration score and variable in Intelligent Insights for the latest release of 1E Intelligence Early Access. This feature combines insights on potential problems with AI-driven sentiment analysis to help prioritize user issues effectively. Check it out for insights on user frustration levels and how it can enhance 1E's problem-solving approach.

Introduction to Service Watch Active Test

An overview of Service Watch Active Test, including its configuration and deployment process. The Active Test functionality includes ping, web GET, DNS lookup, and VoIP tests. These tests are effective at early detection of network performance degradation and often identify issues before end users report them. This allows engineers to address problems proactively, communicate potential impacts to users, and begin diagnosing the root cause.

Digital Experience Monitoring for macOS

An overview of Service Watch Desktop for macOS. This video covers the benefits of using Service Watch on macOS, along with the configuration and deployment process. It also reviews the data collected by Service Watch and explores additional features such as Active Tests, Device Groups, and Alarms.

ServiceNow integration

This video covers the benefits of the ServiceNow integration and walks you through the configuration process. This integration enables automatic incident creation and resolution based on alarms triggered in Exoprise. With incidents sent directly to ServiceNow, you can automatically assign them to the appropriate teams based on specific criteria or escalate unresolved issues.

Introduction to Device Groups

This video introduces how to use Device Groups within dashboards to compare hardware resource usage, network types, and ISP performance across locations or user segments. It also shows how to create static and dynamic groups, helping you drill down into individual devices and pinpoint performance issues quickly.

Troubleshooting Microsoft OneDrive

This video explains how to troubleshoot Microsoft OneDrive issues using Exoprise CloudReady Synthetics and Service Watch Desktop. It demonstrates how to detect and diagnose sync, login, and connectivity problems using sensors, crowd-based benchmarking, and real-time device-level diagnostics. With full visibility into network paths, resource usage, and application behavior, you can quickly isolate the root cause of OneDrive issues and reduce resolution times.

Troubleshooting Microsoft SharePoint

This video explains how to troubleshoot Microsoft SharePoint issues using Exoprise CloudReady Synthetics, Service Watch Desktop, and Service Watch Browser. It demonstrates how to gain end-to-end visibility into SharePoint performance, including login times, page responsiveness, file transfer speeds, and browser-level metrics, all with proactive alerting and crowd-based comparison. With these tools, you can quickly pinpoint whether issues stem from the network, the user's device, or SharePoint itself, dramatically reducing time to resolution.

Troubleshooting Microsoft Teams

This video explains how to troubleshoot Microsoft Teams issues using Exoprise CloudReady Synthetics and Service Watch Desktop. It shows how to proactively detect call quality issues, such as jitter, packet loss, and connection slowdowns, and pinpoint whether they're caused by the network, device, or Teams itself. By combining real-time device insights with crowd-based benchmarking and network path analysis, you can resolve Teams problems faster and more accurately than with Microsoft's native tools.

Troubleshooting Microsoft Exchange and Outlook

This video explains how to troubleshoot Microsoft Exchange and Outlook issues using Exoprise CloudReady Synthetics and Service Watch Desktop. It covers how to monitor email performance end-to-end, including login, message transfer, and connectivity, with proactive sensors and crowd-based benchmarking. You’ll also see how to diagnose client-side or network issues on individual devices, enabling faster resolution and minimizing costly email downtime.

Troubleshooting Salesforce

This video explains how to troubleshoot Salesforce performance issues using Exoprise CloudReady Synthetics and Service Watch. It shows how to monitor and diagnose problems in real time, from login slowdowns and page load delays to network path issues and browser-level errors, using both synthetic sensors and end-user data. With full visibility across the Salesforce stack, including customizations and browser performance, you can quickly isolate the root cause, benchmark pre/post changes, and proactively prevent support escalations.

Troubleshooting Azure Virtual Desktop

This video explains how to monitor and troubleshoot Azure Virtual Desktop (AVD) and Windows 365 using Exoprise CloudReady Synthetics and Service Watch. It covers how to gain complete visibility into performance issues across the user’s device, virtual machine, network path, and Azure infrastructure, whether users connect via desktop clients or browser. With proactive alerts, real-time diagnostics, and crowd-sourced benchmarking, you can detect slowdowns early, pinpoint root causes, and significantly reduce resolution time.

Email Health Dashboard

This video shows how to build a Microsoft Exchange and Outlook dashboard using Exoprise CloudReady Synthetics and Service Watch Desktop. The dashboard helps engineers quickly determine whether issues originate from Exchange Online or the user’s local environment. By combining synthetic monitoring with real-time device and application telemetry, it provides a centralized view for faster and more accurate email issue diagnosis.

Network Performance Dashboard

This video explains how to build a Network Performance Dashboard using Exoprise CloudReady and Service Watch. The dashboard offers unified visibility into network health from office-level performance down to individual user devices. With this combined view, teams can quickly detect underperforming networks and take action to maintain a smooth end-user experience.

Actionable Alarms Dashboard

This video demonstrates how to build an Actionable Alarms Dashboard using Exoprise CloudReady and Service Watch. The dashboard gives a consolidated view of SaaS performance and end-user device health by combining alarm data from both solutions. With interactive widgets, users can quickly identify critical issues and jump directly to affected resources for faster troubleshooting.

Microsoft Teams Health Dashboard

This video walks through building a Microsoft Teams Health Dashboard using Exoprise CloudReady Synthetics and Service Watch Desktop. The dashboard offers a comprehensive view of Teams performance, helping users quickly determine whether issues are widespread or isolated to specific locations or devices. With integrated device-level telemetry, engineers can easily compare client performance and begin troubleshooting directly from the dashboard.

Device Groups in dashboards

This video demonstrates how to use Device Groups within dashboards to visualize performance data across thousands of devices using Exoprise CloudReady and Service Watch. It walks through customizing dashboards like the App Network Dashboard to track network, application, and device health by group, enabling teams to pinpoint issues quickly. You’ll also learn best practices for building and sharing dashboards tailored to different audiences, including Help Desk, NOC teams, and application owners.

Azure Virtual Desktop Dashboard

This video shows how to build an Azure Virtual Desktop (AVD) Dashboard using Exoprise CloudReady and Service Watch. The dashboard offers a unified view of AVD performance across offices, individual devices, and the AVD infrastructure itself. With this visibility, engineers can quickly isolate the source of issues and accelerate troubleshooting to reduce downtime.

Diagnosing any Teams issue in just a few clicks

This webinar demonstrates how Exoprise helps IT teams proactively detect and troubleshoot Microsoft Teams issues using a combination of synthetics and real user monitoring. It highlights real-world examples of isolating root causes across user devices, local networks, and ISPs with hop-by-hop visibility. The demo shows how to pinpoint quality issues in just a few clicks before users even report a problem.

Solving UC problems before they cost money

This webinar explores the real cost of UC&C application issues from daily support tickets to missed revenue, and how they drain IT time and resources. You'll hear real-world examples and see how Exoprise simplifies UC troubleshooting by combining synthetics and real user monitoring. A live demo walks through how IT teams can proactively detect and resolve issues faster, avoid costly escalations, and improve user experience.

Diagnosing the modern workplace

This webinar explores how evolving workplace trends like hybrid work, VPN usage, and the shift to SaaS are impacting end-user experience and IT visibility. It demonstrates how Exoprise helps organizations proactively monitor and troubleshoot user, application, and network issues by combining CloudReady synthetics and Service Watch real-user data.