Compatibility matrix for 1E and ServiceNow integration applications

The following table contains details of all currently supported 1E ServiceNow integration apps. You can use this table as a reference to ensure you are using the correct combination of apps for your needs. Each app is dependent on 1E Core app and a 1E installation.

All the ServiceNow applications support Vancouver and later versions of ServiceNow release.

Integration

Version

1E on-premises

1E single-tenant SaaS

1E multi-tenant SaaS

Purpose

 

 

1E Core

 

 

 

 

4.0.21

  • This version supports 1E ITSM Connect 5.1.0.

4.0.18

  • This version supports domain separation for 1E Virtual Assistant 3.2.10.

4.0.12

  • Improved reference qualifiers logic to support multi-tenancy feature with or without domain separated tables.

4.0.11

 
  • Enhanced internal thumbprint verification criteria.

4.0.8

 
  • Supports OAuth Authentication in domain separated instances.
  • OAuth Authentication request through MID Server for on-premise environment is included.
  • Displays Experience score for new and old API's.

 

 

1E ITSM Connect

5.2.3

  • Improved support for Service Operations Workspace.

5.1.0

  • Enhances the ability to identify configuration items (CIs) within the environment by supporting multiple identifiers.

  • Improved clarity of messages to provide clear and concise communication to users.

  • Average execution time for instructions is now displayed providing valuable insights into system performance.

5.0.8

  • Device details and perform instruction executions without saving the incident form.
  • Improved logic for managing the role mapping for instruction sets.
  • Removed duplicate entries for devices in Device Info tab on Service Operations Workspace while using a custom connector.
  • Execute instruction, show an experience and run a Quick Fix only on CI field of incident form in Service Operations Workspace.

4.5.9

  • MID Server is not supported by 1E Platform on-premises.

1E Service Catalog Connect

 

3.2.4

  • Support for multiple domain and non-domain devices for shopping orders.

3.2.3

 
  • All features and functionality from the previous release.
  • Compatible with 1E Core 4.0.8.

Service Graph Connector for 1E

 

3.0.4

 
  • Compatible with 1E Core 4.0.8.

1E CMDB Connect

 

 

 

2.0.1

  • Supports the population of Windows Server devices as well.
  • New Related link to view import history.
  • Data source is updated to 1E CMDB.
  • New field mapping for devices and OS identification.

1.2.2

 
  • Compatible with 1E Core 4.0.8.

 

 

1E Virtual Assistant

3.2.12

  • All authentication methods are now supported with this release.

3.2.10

  • Supports domain separated instances for both basic authentication and OAuth based authentications.
  • Enhanced conversation output for clearer and more contextually accurate responses.
  • Improved logging capabilities for better monitoring and troubleshooting.
  • Updated error messages to give more clarity to users.
  • Removed "Tachyon" keyword and renamed "Virtual Agent" to "Virtual Assistant" throughout the application.
  • Resolved the issue where triggered instructions did not move to the "completed" state after the jobs were fulfilled.

3.1.1

  • All features and functionality from the previous release. Compatible with 1E Core 4.0.8.