Compatibility matrix for 1E and ServiceNow integration applications

The following table contains details of all currently supported 1E ServiceNow integration apps. You can use this table as a reference to ensure you are using the correct combination of apps for your needs. Each app is dependent on 1E Core app and a 1E installation.

Integration

Version

1E on-premises

1E SaaS

ServiceNow

Purpose

 

 

1E Core

 

 

 

 

4.0.21

9.0, 9.1

23.11, 24.1, 24.5, 24.7

Washington DC, Vancouver, Utah
  • This version supports 1E ITSM Connect 5.1.0

4.0.18

9.0

23.11, 24.1, 24.5

Washington DC, Vancouver, Utah
  • This version supports domain separation for 1E Virtual Assistant 3.2.10

4.0.12

8.1, 9.0

23.11, 24.1

Washington DC, Vancouver, Utah
  • Improved reference qualifiers logic to support multi-tenancy feature with or without domain separated tables

4.0.11

8.1, 9.0

23.11, 24.1

Vancouver, Utah
  • Enhanced internal thumbprint verification criteria

4.0.8

8.1, 9.0

23.7

Vancouver, Utah
  • Supports OAuth Authentication in domain separated instances
  • OAuth Authentication request through MID Server for on-premise environment is included
  • Displays Experience score for new and old API's

3.0.6

8.0, 8.1

8.2

Utah
  • Support for multi-authentication and experience scores compatibility

3.0.2

8.0, 8.1

8.2

Utah
  • All features and functionality from the previous release with a minor bug fix

 

1E ITSM Connect

5.1.0

9.0, 9.1

23.11, 24.1, 24.5, 24.7

Washington DC, Vancouver, Utah

  • Enhances the ability to identify configuration items (CIs) within the environment by supporting multiple identifiers.

  • Improved clarity of messages to provide clear and concise communication to users.

  • Average execution time for instructions is now displayed providing valuable insights into system performance.

5.0.8

9.0

23.11, 24.1

Washington DC, Vancouver, Utah
  • Device details and perform instruction executions without saving the incident form
  • Improved logic for managing the role mapping for instruction sets
  • Removed duplicate entries for devices in Device Info tab on Service Operations Workspace while using a custom connector
  • Execute instruction, show an experience and run a Quick Fix only on CI field of incident form in Service Operations Workspace

4.5.9

8.1, 9.0

23.7

Vancouver
  • MID Server is not supported on-premise 1E Platform

4.5.7

8.1, 9.0

23.7

Utah
  • OAuth authentication support via MID Server
  • Multi-authentication support for multi-tenant configuration
  • Parameterized instructions are included in 1E Quick Fixes

4.4.0

8.1, 9.0

8.2

Utah
  • Support for Experience trend chart
  • Experience score and Interaction records in Service Operations Workspace

4.3.0

8.0, 8.1

8.2

Utah
  • All features and functionality from the previous release
  • Instruction segmentation based on user roles

1E Service Catalog Connect

 

3.2.4

8.1, 9.0

23.11, 24.1

Washington DC, Vancouver, Utah
  • Support for multiple domain and non-domain devices for shopping orders

3.2.3

8.1, 9.0

23.7

Vancouver, Utah
  • All features and functionality from the previous release
  • Compatible with 1E Core 4.0.8

Service Graph Connector for 1E

 

 

3.0.4

8.1, 9.0

23.7

Utah
  • Compatible with 1E Core 4.0.8

3.0.3

8.0, 8.1

8.2, 8.4

Utah
  • Update to the application availability

3.0.2

8.0, 8.1

8.2

Utah
  • All features and functionality from the previous release
  • Supports OAuth2 required by 1E SaaS

1E CMDB Connect

 

 

 

2.0.1

8.1, 9.0

23.11, 24.1

Vancouver, Utah
  • Supports the population of Windows Server devices as well
  • New Related link to view import history
  • Data source is updated to 1E CMDB
  • New field mapping for devices and OS identification

1.2.2

8.1, 9.0

23.7

Vancouver, Utah
  • Compatible with 1E Core 4.0.8.

1.1.6

8.0, 8.1

8.4

Utah
  • A minor bug fix related to expected date format from 1E Platform

1.1.5

8.0, 8.1

8.2, 8.4

Utah
  • All features and functionality from the previous release

 

 

1E Virtual Assistant

3.2.12

8.1, 9.1

23.11, 24.7

Washington DC, Vancouver, Utah

  • All authentication methods are now supported with this release

3.2.10

9.0

23.11, 24.1, 24.5

Washington DC, Vancouver, Utah
  • Supports domain separated instances for both basic authentication and OAuth based authentications
  • Enhanced conversation output for clearer and more contextually accurate responses
  • Improved logging capabilities for better monitoring and troubleshooting
  • Updated error messages to give more clarity to users
  • Removed "Tachyon" keyword and renamed "Virtual Agent" to "Virtual Assistant" throughout the application
  • Resolved the issue where triggered instructions did not move to the "completed" state after the jobs were fulfilled

3.1.1

8.1, 9.0

23.7

Washington DC, Vancouver, Utah
  • All features and functionality from the previous release. Compatible with 1E Core 4.0.8