Requirements
Information that will help you design and plan the implementation of the 1E ITSM Connect app in your organization. This includes all the prerequisites and dependencies that are necessary to install the 1E ITSM Connect app.
This page is part of the design phase of implementation.
1E requirements
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Requirement |
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1E system |
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1E license |
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1E consumer |
The workflow value is not set automatically. Refer to the links to the right to set the value.
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1E proxy user |
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Add the 1E ITSM Connect app proxy user to 1E
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1E administrator |
A 1E user with the 1E ITSM Connect Actioner role, or one or more users with the following roles: Required roles:
The users must be AD domain accounts. The above system roles can be substituted for equivalent custom roles. |
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ServiceNow requirements
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Requirement |
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ServiceNow |
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MID Server (Basic Authentication) |
Please refer to your ServiceNow documentation for details on installing a MID Server. A MID Server is a software application which gets installed on any local machine with internet connectivity, can access 1E Server on the local network and is configured to point to the desired ServiceNow instance on the Internet. MID Servers are specific to the release version of ServiceNow and must be downloaded from the ServiceNow instance itself. For more information about MID Server set up, please refer to the ServiceNow MID Server installation documentation here. Multiple MID Servers can be installed on a single machine and be able to point to the same or different ServiceNow instances, however you will only be able to set the 1E ServiceNow app to use one of them. |
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1E Core |
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ServiceNow users |
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1E ITSM Connect post-installation tasks
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ServiceNow admin |
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ServiceNow Certificates (Modern Authentication) |
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