Enhanced support for custom connector

The custom connector now has enhanced support for customers who do not have FQDN stored for the computer CIs in the CMDB. Customers have an option to specify which fields they want to use with custom connector. There is another feature added to retrieve all the devices from 1E into a custom table in ServiceNow. To enable these features configure the below mentioned system properties.

To open System Properties table, type sys_properties.list in the filter navigator and press enter. The System Properties table opens up into a new page, and now search for the properties from the list. You can edit the values of the desired system property as per the requirement.

There are three features that are added to support custom connector:

• x_1e_connect.new_custom_connector_support:

  This system property enables the support for custom connector, when the value of this property is set to true. By default this property is set to false.

  

• x_1e_connect.device_field_for_identication:

  This system property can be used only when the value of the property x_1e_connect.new_custom_connector_support is set to true. This property specifies which field on the 1E device table is used to identify the device and hence makes the custom connector works. One of the field from name, Serial number, MAC Id, and NetBIOS can be chosen as the identifying field. By default the value of this property is set to name.

  

• x_1e_connect.1E_device_filter:

  This system property can be used only when the value of property x_1e_connect.new_custom_connector_support is set to true. This property specifies which filter is used to retrieve devices from 1E to ServiceNow. By default the filter uses Desktop, Laptop and Server as the class of devices that are imported.

  

  Before enabling these custom connector properties, execute the 1E Platform - Retrieve Devices schedule job. So that the devices are pre-stored into ServiceNow, limiting lag in the new functionality. For more information on schedule job refer to Schedule Jobs.