Preparation for Modern Authentication

For more information on how you can prepare and configure your ServiceNow instance for Modern Authentication, refer to Modern authentication

To prepare for Modern Authentication follow the below steps:

  1. Prepare your ServiceNow instance using either of the below external IdP:

  2. Settings for Modern Authentication

Settings for Modern Authentication

There are few more settings that are required by 1E ITSM Connect application for it to work on Modern Authentication.

For Single Tenant-

The following system properties have to be configured, if the 1E ITSM Connect application is set to work on a single tenant mode.

System property

Value

x_1e_connect.x509_pem_certificate

The SysID of the PEM Certificate record created in the sys_certificate table.

x_1e_connect.jwt_provider

The SysID of the JWT Provider record created in the jwt_provider table.

x_1e_connect.key_id

The App ID of the non-interactive client assertion App and is used to sign the JWT token.

x_1e_connect.oauth_access_token

A two-way encrypted access token received from IdP. This value is autopopulated.

x_1e_connect.access_token_expiry

It is the minimum time left against the total lifespan of the access token to get renewed. The default value assigned is 100 (in seconds).

x_1e_connect.newExperienceAPISupport

This value identifies the 1E version. The value is true for 1E 23.5 or higher and is false otherwise. The default value is true.

To view and configure the values of the system properties, follow the below steps:

  1. Login to your ServiceNow instance.

  2. To open System Properties table, type sys_properties.list in the filter navigator and press enter.

  3. The System Properties table opens up into a new page, and now look for the details of the above listed properties in the table as shown below.

  1. You can edit the values of the desired system property as per the details given in the above table.