Schedule jobs

The following jobs are created by 1E ITSM Connect:

  1. 1E Platform - Delete Instruction Responses

  2. 1E Platform - Retrieve Devices

  3. 1E Platform - Delete Triggered Instructions

  4. 1E Platform - Retrieve Instructions

  5. Experience - Sync Metadata and Entitlement

To view these jobs, login to ServiceNow with Full Administrator credentials and navigate to 1E ITSM Connect→Administration→Scheduled Jobs.

You can configure at what time each job should run. Jobs can also be executed on demand by clicking the Execute Now button on the jobs detail form. Below is a brief description of the 1E ITSM Connect app jobs.

  1. 1E Platform - Delete Instruction Responses:

    This job is responsible for purging the responses of triggered instructions that are older than the value for Instruction response keep days property. After deleting the responses this job marks the status of the corresponding triggered instruction as Purged. So in short, this job deletes the responses of a triggered instruction record.

    This job is executed on a daily basis at midnight.

  2. 1E Platform - Retrieve Devices:

    To support the custom connector, a new button Retrieve Devices is added on both the single-tenant and multi-tenant configuration pages to retrieve all the devices from 1E into ServiceNow. This button triggers an integration to import all the devices into ServiceNow. This schedule job is disabled by default and the user needs to enable it as and when they want it.

    This job is executed on a daily basis at midnight.

    This scheduled job should be executed before enabling the new custom connector changes. So that the devices are pre-stored into ServiceNow, limiting lag in the new functionality of custom connector. Refer to Enhanced support for custom connector.

    This scheduled job is added for users having 1E ITSM Connect 5.1.0 and later versions.

  1. 1E Platform - Delete Triggered Instructions:

    This job is responsible for purging the triggered instruction records. When this job is executed, it picks up the value of Instructions history keep months from the app settings page and compares it with the value of Created at, which is the time the instruction was triggered. If the Created at time stamp is older than the Instruction history keep months, then this job deletes the triggered instructions. It also deletes the responses associated with the deleted triggered instructions.

    This job is executed on a daily basis at midnight.

  1. 1E Platform - Retrieve Instructions:

    This scheduled job allows users to retrieve instructions from 1E periodically. This job also retrieves the average execution time to run the instructions.

  1. Experience - Sync Metadata and Entitlement:

    The purpose of this job is to sync metadata from Experience Analytics into ServiceNow. This metadata is used to show data on the 1E Experience tab displayed on the incident page.

    This job is executed on a daily basis at midnight.