Introducing 1E Service Catalog Connect

1E Service Catalog Connect is an integration between 1E and ServiceNow's self-service module. This App is available for download from the ServiceNow app store and can be installed on any supported ServiceNow instance. This app has the following features to enhance the self-service experience:

  • Guided Tours to help end users navigate through different pages of a Service request, removing guess work and enhancing user experience.

  • Framework to fire any 1E instruction from the Service portal.

  • Create a new catalog item, associate it to a suitable instruction and publish it for end users to consume.

To implement 1E Service Catalog Connect, refer to Implementing 1E Service Catalog Connect.

App Menu in Application Navigator

ServiceNow provides an application navigator that enables users to navigate from one screen to another easily. To use 1E Service Catalog Connect app, first install it from ServiceNow app store and then search for 1E Service Catalog Connect in the application navigator. The App menu is shown in the picture below.

Here's an overview of the 1E Service Catalog Connect menu items and the roles needed to access each page:

Item

Description

Roles needed to view the Item's page

1E Service Catalog Connect app roles

ServiceNow roles

Service Catalog

Opens the Service Catalog.

Either of the following:

  • x_1e_service_catal.shopping_user

  • x_1e_service_catal.shopping_admin

  • admin (System Administrator)

My Requests

Displays all the requests you have submitted. Additionally, all Catalog items ordered (fix my Computer, Unlock domain account, VPN enable) etc. are displayed here.

Either of the following:

  • x_1e_service_catal.shopping_user

  • x_1e_service_catal.shopping_admin

  • admin (System Administrator)

Administration

Displays a menu containing all the Administration functions for the 1E Service Catalog Connect app.

  • x_1e_service_catal.shopping_admin

  • admin (System Administrator)

Manage Categories

Create and view new categories and sub categories. These are finally used by new catalog item(s).

  • x_1e_service_catal.shopping_admin

  • admin (System Administrator)

Manage Catalog Items

Create and view new catalog items that finally fire 1E instructions

  • x_1e_service_catal.shopping_admin

  • admin (System Administrator)

Instruction Configuration

Associate instructions with catalog items in the category and sub category.

  • x_1e_service_catal.shopping_admin

  • admin (System Administrator)

Shopping Orders

It shows orders submitted to Shopping.

  • x_1e_service_catal.shopping_admin

  • admin (System Administrator)

Shopping Applications

Displays the list of Applications available for users to place the order.

  • x_1e_service_catal.shopping_admin

  • admin (System Administrator)

Shopping Application Orders

It shows the orders submitted for Shopping Applications.

  • x_1e_service_catal.shopping_admin

  • admin (System Administrator)

1E Platform Settings

Displays the 1E Settings screen.

  • x_1e_service_catal.shopping_admin

  • admin (System Administrator)

Shopping Settings

Displays the Shopping Settings screen

  • x_1e_service_catal.shopping_admin

  • admin (System Administrator)

Logs

Displays the app specific logs.

N/A

  • admin (System Administrator)

Support

Displays information about 1E Support portal.

  • x_1e_service_catal.shopping_admin

  • admin (System Administrator)

Reports

Order History

Report history of all the orders raised by the users.

  • x_1e_service_catal.shopping_admin

Daily Order Summary

Report on all requests for a particular day.

  • x_1e_service_catal.shopping_admin

  • admin (System Administrator)

If you need to switch domains to perform configuration, for example if you switch the domain to global to make configurations at that level, you will need to remember to switch domain back after finishing the configuration steps to continue working.

The x_1e_core_connect.user role is automatically inherited by a user of this Application.