Reference

All the 1E Service Catalog Connect app reference material.

1E Service Catalog Connect features by release

1E Service Catalog Connect 3.2.4

This release has the following new features:

  • Support for multiple domain and non-domain devices for Shopping orders

1E Service Catalog Connect 3.2.3

This release has the following new features:

  • Compatible with 1E Core 4.0.8

  • Support for multi authentication configuration

  • Support for Tokyo, Utah, and Vancouver releases of ServiceNow

1E Service Catalog Connect 2.0

This release has the following features:

  • Guided Tours to help End users navigate through different pages of a Service request, removing guess work and enhancing user experience

  • Framework to fire any 1E instruction from the Service portal

  • Create a new catalog item, associate it to a suitable instruction and publish it for end users to consume

1E Service Catalog Connect 1.0

  • First release.

  • Invoke the Windows Servicing Assistant (WSA) from the ServiceNow Service Portal.

  • Requests history (including storage and cleanup). Please refer to the My Requests for more details.

  • Application logs for debugging purposes.

  • TeamViewer DEX Support page, discussing all the information you need to contact TeamViewer support directly for the Service Catalog Connect app.

  • Creates related ServiceNow objects, including ServiceNow user roles and a Windows 10 service catalog item.