Preparation for Modern Authentication

For more information on how you can prepare and configure your ServiceNow instance for Modern Authentication, refer to 1E Platform SaaS.

To prepare for Modern Authentication follow the below steps:

  1. Prepare your ServiceNow instance using either of the below external IdP:

  2. Settings for Modern Authentication

Settings for Modern Authentication

There are few more settings that are required by 1E Virtual Assistant application for it to work on Modern Authentication.

System property

Value

x_1e_virtual_agent.pem_certificate

Requires the SysID of the PEM Certificate record in sys_certificate table

x_1e_virtual_agent.jwt_provider

Requires the SysID of the JWT Provider record in jwt_provider table

x_1e_virtual_agent.key_id

The App ID of the non-interactive client assertion App and is used to sign the JWT token

x_1e_virtual_agent.oauth_access_token

It is automatically populated with a 2-way encrypted access token received from IDP

x_1e_virtual_agent.access_token_expiry_time

It is the minimum time left against the total lifespan of the access token to get renewed

To view and configure the values of the system properties, follow the below steps:

  1. Login to your ServiceNow instance.

  2. To open the System Properties table, type sys_properties.list in the filter navigator and press enter.

  3. The System Properties table opens up into a new page, and now look for the details of the above listed properties in the table as shown below.

  1. You can edit the values of the desired system property as per the details given in the above table.