TeamViewer DEX CMDB Connect

TeamViewer DEX CMDB Connect is an integration between ServiceNow and TeamViewer DEX Platform. This application allows the authorized user to view and learn the performance and behavior of end-user devices available in an enterprise.

Before you start using TeamViewer DEX CMDB Connect, ensure you have completed these settings:

  • The TeamViewer DEX CMDB Connect tab is configured to display the real-time status of end-user devices

  • Related Lists are configured to retrieve device details at the click of a button.

An overview of the fundamental concepts and terminology needed to understand what TeamViewer DEX CMDB Connect will do for you. In most Organizations, CMDB implementations has been a challenge due to one or all the following reasons:

  • Multiple inputs

  • Lots of data and limited information available

  • Stale and duplicate data

  • Maintenance is an afterthought.

To mitigate these challenges, we have designed a federated CMDB with minimal data populated into standard CMDB tables. The federated structure called TeamViewer DEX CMDB Connect and allows customers to retrieve real time end-user device information without permanently populating the CMDB tables.

ServiceNow integration with DEX Platform

TeamViewer DEX CMDB Connect is an integration between the ServiceNow CMDB module and Platform. This integration enables organizations to leverage real-time device information from the ServiceNow CMDB within the Platform, providing enhanced visibility and insights into their IT environment.

Configuring TeamViewer DEX CMDB Connect

You can easily install TeamViewer DEX CMDB Connect from the ServiceNow App store. Once installed, a TeamViewer DEX CMDB Connect administrator can configure the application by setting the User Name parameter on the App Configuration page to the name of an existing user. This user must have a minimum of Full Administrator permission in DEX Platform to run the instructions associated with TeamViewer DEX CMDB Connect.

The administrator must also configure the TeamViewer DEX CMDB Connect tab and Related Lists to access end-user device details and associated real-time information.

Using TeamViewer DEX CMDB Connect

After installing TeamViewer DEX CMDB Connect from the ServiceNow App store, locate the application by searching for TeamViewer DEX CMDB Connect in the application navigator.

TeamViewer DEX CMDB Connect provides service desk personnel with real-time insights into end-user devices. It enables organizations to inspect and investigate end-user devices across the enterprise, synchronize device data with ServiceNow through scheduled syncs, and view detailed information about DEX Platform instructions that have been triggered.