Compatibility matrix for 1E and ServiceNow integration applications

Supports customers missing fully qualified domain name (FQDN) for 1E ITSM Connect.

Fixed the issue related to CIs missing FQDN for 1E ITSM Connect application.

This version supports 1E ITSM Connect 5.1.0.

This version supports domain separation for 1E Virtual Assistant 3.2.10.

Improved reference qualifiers logic to support multi-tenancy feature with or without domain separated tables.

Enhanced internal thumbprint verification criteria.

Supports OAuth Authentication in domain separated instances. OAuth Authentication request through MID Server for on-premise environment is included. Also displays Experience score for new and old API's.

We now support customers missing fully qualified domain name (FQDN) using our Unique Device Identification (UDI) feature. Fixed an issue in the Service Operations Workspace (SOW) where the 1E tabs were always displayed.

This version fixes the issue related to CIs missing Fully Qualified Domain Name(FQDN).

Improved support for Service Operations Workspace.

Enhances the ability to identify configuration items (CIs) within the environment by supporting multiple identifiers. Improved clarity of messages to provide clear and concise communication to users. Average execution time for instructions is now displayed providing valuable insights into system performance.

Displays device details and instruction executions without saving the incident form. Improved logic for managing the role mapping for instruction sets. Removed duplicate entries for devices in Device Info tab on Service Operations Workspace while using a custom connector. Execute instruction, show an experience and run a Quick Fix only on CI field of incident form in Service Operations Workspace.

MID Server is not supported by 1E Platform on-premises.

Support for multiple domain and non-domain devices for shopping orders is included in this release.

Compatible with 1E Core 4.0.8.

Supports device and software data import from the 1E Platform via the Kafka integration. Added functionality to support Windows Server device types and to populate data in the Windows Server table. Updated the business application name to SGC for 1E.

Compatible with 1E Core 4.0.8.

This release supports the population of Windows Server devices. Added new Related link to view import history and updated Data source to 1E CMDB. Also included new field mapping for devices and OS identification.

Compatible with 1E Core 4.0.8.

All authentication methods are now supported with this release.

This version supports domain separated instances for both Basic and OAuth based authentications. Enhanced conversation output for clearer and more contextually accurate responses. Improved logging capabilities for better monitoring and troubleshooting. Updated error messages to give more clarity to users. Removed "Tachyon" keyword and renamed "Virtual Agent" to "Virtual Assistant" throughout the application. Resolved the issue where triggered instructions did not move to the "completed" state after the jobs were fulfilled.