Compatibility matrix for 1E and ServiceNow integration applications
The table below contains details of all supported 1E ServiceNow integration apps. Use this table as a reference to ensure you are using the correct combination of apps for your needs. Each app requires you to have a 1E instance and the 1E Core app installed.
All the ServiceNow applications support Vancouver and later versions of ServiceNow.
|
Integration |
Version |
1E on-premises |
1E single-tenant SaaS |
1E multi-tenant SaaS |
Purpose |
|---|---|---|---|---|---|
|
1E Core
|
4.0.21 |
|
|
|
This version supports 1E ITSM Connect 5.1.0. |
|
4.0.18 |
|
|
|
This version supports domain separation for 1E Virtual Assistant 3.2.10. |
|
|
4.0.12 |
|
|
|
Improved reference qualifiers logic to support multi-tenancy feature with or without domain separated tables. |
|
|
4.0.11 |
|
|
|
Enhanced internal thumbprint verification criteria. |
|
|
4.0.8 |
|
|
|
Supports OAuth Authentication in domain separated instances. OAuth Authentication request through MID Server for on-premise environment is included. Also displays Experience score for new and old API's. |
|
|
1E ITSM Connect |
5.2.3 |
|
|
|
Improved support for Service Operations Workspace. |
|
5.1.0 |
|
|
|
Enhances the ability to identify configuration items (CIs) within the environment by supporting multiple identifiers. Improved clarity of messages to provide clear and concise communication to users. Average execution time for instructions is now displayed providing valuable insights into system performance. |
|
|
5.0.8 |
|
|
|
Displays device details and instruction executions without saving the incident form. Improved logic for managing the role mapping for instruction sets. Removed duplicate entries for devices in Device Info tab on Service Operations Workspace while using a custom connector. Execute instruction, show an experience and run a Quick Fix only on CI field of incident form in Service Operations Workspace. |
|
|
4.5.9 |
|
|
|
MID Server is not supported by 1E Platform on-premises. |
|
|
1E Service Catalog Connect |
3.2.4 |
|
|
|
Support for multiple domain and non-domain devices for shopping orders is included in this release. |
|
3.2.3 |
|
|
|
Compatible with 1E Core 4.0.8. |
|
|
Service Graph Connector for 1E |
3.0.4 |
|
|
|
Compatible with 1E Core 4.0.8. |
|
1E CMDB Connect |
2.0.1 |
|
|
|
This release supports the population of Windows Server devices. Added new Related link to view import history and updated Data source to 1E CMDB. Also included new field mapping for devices and OS identification. |
|
1.2.2 |
|
|
|
Compatible with 1E Core 4.0.8. |
|
|
1E Virtual Assistant |
3.2.12 |
|
|
|
All authentication methods are now supported with this release. |
|
3.2.10 |
|
|
|
This version supports domain separated instances for both Basic and OAuth based authentications. Enhanced conversation output for clearer and more contextually accurate responses. Improved logging capabilities for better monitoring and troubleshooting. Updated error messages to give more clarity to users. Removed "Tachyon" keyword and renamed "Virtual Agent" to "Virtual Assistant" throughout the application. Resolved the issue where triggered instructions did not move to the "completed" state after the jobs were fulfilled. |
|
|
3.1.1 |
|
|
|
All features and functionality from the previous release. Compatible with 1E Core 4.0.8. |
