Compatibility matrix for TeamViewer DEX Platform and ServiceNow integration applications
The table below contains details of all supported TeamViewer DEX ServiceNow integration apps. Use this table as a reference to ensure you are using the correct combination of apps for your needs. Each app requires you to have a TeamViewer DEX instance and the TeamViewer DEX Core app installed.
The ServiceNow integration applications TeamViewer DEX Core, TeamViewer DEX CMDB Connect, TeamViewer DEX Service Catalog Connect, Service Graph Connector for TeamViewer DEX, and TeamViewer DEX Virtual Assistant support the Yokohama, Zurich, and Australia releases of ServiceNow.
However, TeamViewer DEX ITSM Connect supports the Xanadu, Yokohama, and Zurich releases of ServiceNow.
Service Graph Connector for TeamViewer DEX version 4.0.27 supports only the Yokohama release of ServiceNow.
|
Integration |
Version |
1E on-premises |
1E single-tenant SaaS |
TeamViewer DEX Platform multi-tenant SaaS |
Purpose |
|---|---|---|---|---|---|
|
TeamViewer DEX Core |
4.1.0 |
|
|
|
Rebranded the application to TeamViewer DEX Core, along with updating the logo. |
|
4.0.48 |
|
|
|
Implemented support for domain separation for 1E Virtual Assistant and 1E CMDB Connect applications. Added App Privacy policy for regulatory compliance. |
|
|
4.0.31 |
|
|
|
Improved logging and diagnostics for better traceability. Updated instruction timeout fields in the Instruction Definition table. |
|
|
4.0.26 |
|
|
|
Updated the application with a new 1E (A TeamViewer company) logo. |
|
|
TeamViewer DEX ITSM Connect
|
6.2.17 |
|
|
|
Extended attachment support to include CSV files and optimized the Device View by improving layout efficiency. Fixed issues by enhancing error handling and instruction search in SOW, and added descriptions to recommended actions to improve user understanding. Added App Privacy policy for regulatory compliance. |
|
6.1.22 |
|
|
|
Customized retry message, when actions take longer than expected. Look-up user asset on any custom or user field. Restriction to ITSM features based on incident category and sub-category in both Native UI and Service Operation Workspace. |
|
|
6.0.3 |
|
|
|
Added a new feature on the SOW device tab called TeamViewer Session Connect, which allows for a seamless connection to a device using the TeamViewer integration. Also updated the application with a new 1E (A TeamViewer company) logo. |
|
|
TeamViewer DEX Service Catalog Connect |
3.3.0 |
|
|
|
Rebranded the application to TeamViewer DEX Service Catalog Connect, along with updating the logo. |
|
3.2.5 |
|
|
|
Updated the application with a new 1E (A TeamViewer company) logo. |
|
|
Service Graph Connector for TeamViewer DEX |
5.0.1 |
|
|
|
Rebranded the application to Service Graph Connector for TeamViewer DEX, along with updating the logo. |
|
4.0.30 |
|
|
|
Fixed an issue for ServiceNow data stream action. |
|
|
4.0.27 |
|
|
|
Compatible with ServiceNow Yokohama release only. |
|
|
TeamViewer DEX CMDB Connect |
3.2.0 |
|
|
|
Rebranded the application to TeamViewer DEX CMDB Connect, along with updating the logo. |
|
3.0.7 |
|
|
|
Implemented support for domain separation and introduced the ability to capture and populate last logged-in user information. Fixed issues by updating the filter condition to import laptops and desktops, and added support for the PC_hardware table. Added App Privacy policy for regulatory compliance. |
|
|
2.0.3 |
|
|
|
Updated the application with a new 1E (A TeamViewer company) logo. |
|
|
TeamViewer DEX Virtual Assistant |
3.4.0 |
|
|
|
Rebranded the application to TeamViewer DEX Virtual Assistant, along with updating the logo. |
|
3.3.2 |
|
|
|
Added two cross-scope privileges to the 1E Virtual Assistant application, eliminating the need to manually configure cross-scope access. Added App Privacy policy for regulatory compliance. |
|
|
3.2.13 |
|
|
|
Updated the application with a new 1E (A TeamViewer company) logo. |
Both the applications, TeamViewer DEX CMDB Connect and Service Graph Connector for TeamViewer DEX, are based on ServiceNow's CMDB concept. Although they perform similar functions, there are a few differences between the two, as outlined below.
|
Difference |
TeamViewer DEX CMCB Connect |
Service Graph Connector for TeamViewer DEX |
|---|---|---|
|
Guided setup |
No |
Yes |
|
CMDB Connect tab on CI table |
The tab contains the latest data |
If you are opening the CI for the first time, it shows the latest data. If the CI was opened earlier, the data is fetched/refreshed when the date is changed. In the worst case, this delay can be up to 24 hours. |
|
Discovery source name |
1E CMDB |
SG-1ETachyon |
|
Licensing |
Requires a standard ITSM license entitlement |
Requires an ITOM license entitlement, which includes SAM professional plugin for software management |