1E Platform provisioning and upgrading guide

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This section covers upgrading and new instances. There is an expected service interruption of approximately three hours associated with an upgrade.

The following sections cover:

What the prerequisites are for starting the provisioning process
How to request a new or upgrade instance and the process you will follow, including information on how to configure your IdP
How to access 1E Platform and deploy your 1E Clients
How to manage users
How to extend 1E Platform with new Product Packs

1E provides you with a URL with the DNS name for your 1E portal, which will not change. The IP address that is used to access the service may be one of many based on the regional scalable firewall used by 1E Platform, please discuss with your account team if you need to whitelist these IP addresses.