1E Platform provisioning and upgrading guide

This section covers upgrading and new instances and upgrading from earlier SaaS versions of 1E Platform.

There is expected to be a 1-hour downtime associated with the upgrade. If you want to take advantage of the new version please contact your 1E Account Team.

The following sections cover:

What the prerequisites are for starting the provisioning process
How to request a new or upgrade instance and the process you will follow, including information on how to configure your IdP
How to access 1E and deploy your 1E Clients
How to manage users
How to extend 1E with new Product Packs.

1E provides you with a URL with the DNS name for your 1E portal, which will not change. The IP address that is used to access the service may be one of many based on the regional scalable firewall used by 1E, please discuss with your account team if you need to whitelist these IP addresses.