Solutions

The DEX Platform and Solutions help IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler. Our platform contains Visibility, Control, and Compliance, Digital Experience Observability, and Service Desk Automation solutions.

Solutions includes the following:

  • Device Refresh: Device Refresh optimizes hardware expenses and provides your users with the best possible digital experiences.

  • Microsoft Intune: Enables IT organizations to achieve efficient control of deployments and maintain their compliance status.

  • Software Reclaim: A modern software uninstall tool that you can use to manage software cost, provide control and remove unused software from your organization's endpoints.

  • Business Impact: Allows you to open incident tickets in an ITSM solution, or offload data to other solutions like Splunk.

  • Hub: TeamViewer DEX Hub organizes DEX Packs that help organizations improve their digital employee experience, and strengthen endpoint security.

    If you have any Solution licensed, and have completed the Solutions initial configuration, you can view Hub within the Solutions tab. To obtain a Solutions license, contact your Customer Success Manager (CSM).

  • Exoprise: Offers deeper insights into application performance, network health, and user experience across platforms such as Microsoft 365, Teams, and Zoom.

Platform Modules and Solutions visibility depends on your license agreement.

Use the tabs to navigate between Solutions and Platform modules.

  • Use the grid to navigate between Solutions.

  • Use Settings under the profile icon to open Platform Settings.

  • Switch to the Platform by clicking the logo in the top-left corner of any Solutions screen.