ServiceNow integration May 2026 release notes
Versions of ServiceNow applications
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1E ITSM Connect 6.2.17
The following applications are now compatible with the ServiceNow Australia release:
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1E Core 4.0.48
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1E CMDB Connect 3.0.7
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1E Virtual Assistant 3.3.2
1E CMDB Connect
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Domain separation support: Implemented support for domain separation to ensure that CMDB is fully tenant-aware. Refer to Post-installation tasks.
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Supports computer, server and pc hardware table: Introduced the ability to populate the desktop/laptop information in the PC_hardware table.
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App Privacy policy: Added an app privacy policy module that redirects to TeamViewer's Privacy Policy.
1E Virtual Assistant
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Cross-scope privilege implementation: Added two cross-scope privileges to the 1E Virtual Assistant application. This eliminates the need for clients to manually configure cross-scope access in their instances, reducing setup effort and the risk of configuration issues.
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App Privacy policy: Added an app privacy policy module that redirects to TeamViewer's Privacy Policy.
1E ITSM Connect
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Attachment support: Extended attachment support to include CSV files, in addition to the existing XLS format.
- Improved Device View layout: Optimized the Device View to utilize the maximum available space within the default SOW UI, improving layout efficiency and user experience.
- App Privacy policy: Added an app privacy policy module that redirects to TeamViewer's Privacy Policy. Refer to Post-installation tasks.
Other features and enhancements
|
Type |
Application |
Issue ID |
Summary |
|---|---|---|---|
|
Fix |
1E CMDB Connect |
ITSM-229 |
We updated the filter condition to import both laptops and desktops. |
|
Fix |
1E CMDB Connect |
ITSM-495 |
We added support for the PC_hardware table. Previously, only the Computer table was available. |
|
Fix |
1E ITSM Connect |
ITSM-483 |
We improved error handling for instructions in the Service Operation Workspace (SOW). |
|
Fix |
1E ITSM Connect |
ITSM-466 |
We added descriptions to recommended actions within instructions to provide clearer guidance and improve user understanding. |
|
Fix |
1E ITSM Connect |
ITSM-460 |
We fixed an issue where instruction search was not functioning in the SOW, restoring expected search behavior. |