Compatibility matrix for 1E and ServiceNow integration applications
The table below contains details of all supported 1E ServiceNow integration apps. Use this table as a reference to ensure you are using the correct combination of apps for your needs. Each app requires you to have a 1E instance and the 1E Core app installed.
The ServiceNow integration applications 1E Core, 1E CMDB Connect, and 1E Virtual Assistant support the Yokohama, Zurich, and Australia releases of ServiceNow.
However, 1E ITSM Connect, 1E Service Catalog Connect, and Service Graph Connector for 1E support the Xanadu, Yokohama, and Zurich releases of ServiceNow.
Service Graph Connector for 1E version 4.0.27 supports only the Yokohama release of ServiceNow.
|
Integration |
Version |
1E on-premises |
1E single-tenant SaaS |
1E multi-tenant SaaS |
Purpose |
|---|---|---|---|---|---|
|
1E Core
|
4.0.48 |
|
|
|
Implemented support for domain separation for 1E Virtual Assistant and 1E CMDB Connect applications. Added App Privacy policy for regulatory compliance. |
|
4.0.31 |
|
|
|
Improved logging and diagnostics for better traceability. Updated instruction timeout fields in the Instruction Definition table. |
|
|
4.0.26 |
|
|
|
Updated the application with a new 1E (A TeamViewer company) logo. |
|
|
4.0.24 |
|
|
|
Supports customers missing fully qualified domain name (FQDN) for 1E ITSM Connect. |
|
|
4.0.22 |
|
|
|
Fixed the issue related to CIs missing FQDN for 1E ITSM Connect application. |
|
|
4.0.21 |
|
|
|
This version supports 1E ITSM Connect 5.1.0. |
|
|
1E ITSM Connect
|
6.2.17 |
|
|
|
Extended attachment support to include CSV files and optimized the Device View by improving layout efficiency. Fixed issues by enhancing error handling and instruction search in SOW, and added descriptions to recommended actions to improve user understanding. Added App Privacy policy for regulatory compliance. |
|
6.1.22 |
|
|
|
Customized retry message, when actions take longer than expected. Look-up user asset on any custom or user field. Restriction to ITSM features based on incident category and sub-category in both Native UI and Service Operation Workspace. |
|
|
6.0.3 |
|
|
|
Added a new feature on the SOW device tab called TeamViewer Session Connect, which allows for a seamless connection to a device using the TeamViewer integration. Also updated the application with a new 1E (A TeamViewer company) logo. |
|
|
5.2.16 |
|
|
|
We support customers missing fully qualified domain name (FQDN) using our Unique Device Identification (UDI) feature. Fixed an issue in the Service Operations Workspace (SOW) where the 1E tabs were always displayed. |
|
|
5.2.5 |
|
|
|
This version fixes the issue related to CIs missing Fully Qualified Domain Name(FQDN). |
|
|
5.2.3 |
|
|
|
Improved support for Service Operations Workspace. |
|
|
5.1.0 |
|
|
|
Enhances the ability to identify configuration items (CIs) within the environment by supporting multiple identifiers. Improved clarity of messages to provide clear and concise communication to users. Average execution time for instructions is now displayed providing valuable insights into system performance. |
|
|
1E Service Catalog Connect |
3.2.5 |
|
|
|
Updated the application with a new 1E (A TeamViewer company) logo. |
|
3.2.4 |
|
|
|
Support for multiple domain and non-domain devices for shopping orders is included in this release. |
|
|
Service Graph Connector for 1E |
4.0.30 |
|
|
|
Fixed an issue for ServiceNow data stream action. |
|
4.0.27 |
|
|
|
Compatible with ServiceNow Yokohama release only. |
|
|
4.0.22 |
|
|
|
Updated the application with a new 1E (A TeamViewer company) logo. |
|
|
4.0.18 |
|
|
|
Supports device and software data import from the 1E Platform via the Kafka integration. Added functionality to support Windows Server device types and to populate data in the Windows Server table. Updated the business application name to SGC for 1E. |
|
|
3.0.4 |
|
|
|
Compatible with 1E Core 4.0.8. |
|
|
1E CMDB Connect |
3.0.7 |
|
|
|
Implemented support for domain separation and introduced the ability to capture and populate last logged-in user information. Fixed issues by updating the filter condition to import laptops and desktops, and added support for the PC_hardware table. Added App Privacy policy for regulatory compliance. |
|
2.0.3 |
|
|
|
Updated the application with a new 1E (A TeamViewer company) logo. |
|
|
2.0.1 |
|
|
|
This release supports the population of Windows Server devices. Added new Related link to view import history and updated Data source to 1E CMDB. Also included new field mapping for devices and OS identification. |
|
|
1E Virtual Assistant |
3.3.2 |
|
|
|
Added two cross-scope privileges to the 1E Virtual Assistant application, eliminating the need to manually configure cross-scope access. Added App Privacy policy for regulatory compliance. |
|
3.2.13 |
|
|
|
Updated the application with a new 1E (A TeamViewer company) logo. |
|
|
3.2.12 |
|
|
|
All authentication methods are now supported with this release. |
Both the applications, 1E CMDB Connect and Service Graph Connector for 1E, are based on ServiceNow's CMDB concept. Although they perform similar functions, there are a few differences between the two, as outlined below.
|
Difference |
1E CMCB Connect |
Service Graph Connector for 1E |
|---|---|---|
|
Guided setup |
No |
Yes |
|
1E CMDB Connect tab on CI table |
The tab contains the latest data |
If you are opening the CI for the first time, it shows the latest data. If the CI was opened earlier, the data is fetched/refreshed when the date is changed. In the worst case, this delay can be up to 24 hours. |
|
Discovery source name |
1E CMDB |
SG-1ETachyon |
|
Licensing |
Requires a standard ITSM license entitlement |
Requires an ITOM license entitlement, which includes SAM professional plugin for software management |