Insights

Insights provides improved visibility over emerging issues that are impacting users and devices. By leveraging AI-driven analysis of anomalies, outliers, and trends, the Insights dashboard provides an early-warning system of problems that may negatively impact user experience if you do not remediate them. In addition, the feature provides human-readable analysis of gathered data, potential root causes, and clear recommendations on the next steps you can take.

Insights dashboard

The Insights dashboard includes the following:

• Widgets: Capture an instant overview of the following:
  • Insights: The total number of insights open in your account, created in the previous 14 days.
  • Impacted Devices: The number of devices impacted, where a single device can be affected by multiple insights.
  • User Frustration: An AI-driven capability to assess how frustrating an insight may be for users. You can filter the list of insights displayed below the widgets by clicking each element.
• Insights table: A comprehensive view of your insights, providing an overview and easy access to more details.

  • The User Frustration score is generated by AI based on the assigned priority. For example, a crash issue is given a higher priority than other performance issues.

  • Select multiple insights on the Insights dashboard to change their status or archive them.

  • Filter by insight name, user frustration based on Intelligence, and each insight, tags, category, OS type, type, device count, created date, or status.

  • Filter insights by insight type, the filter persists if you refresh the page.

  • Sort by column values.

  • Add or remove columns using the column selector.

  • Drill into an insight to review additional details on the Insight Details page.

  • By default, the Status column shows open and in progress insights and can be filtered as appropriate.

  • View archived insights by clicking View Archived Insights. Completed insights are automatically archived.

Insight details

To view Insight details, click an Insight on the Insights dashboard. You can see the description of the problem identified, potential causes, user impact assessment, recommendations, and remediation guidance on what to do next. This also includes access to data driving the insight and a device list.

Insight Details includes the following features.

Summary card

Allows you to review a description of the identified problem, impact criticality, insight category, number of Management Groups and devices affected, and a status indicator to control your workflow. Only users with the 1E Intelligence Administrator or Full Administrator role can update the workflow.

• Hover over last seen to view a UTC timestamp.

• Provide feedback on insights with a thumbs up, thumbs down, and add comments. Our Data Science team uses this to improve insights quality.

• The card shows Open and In Progress insights by default.

• The Run Instruction opens the Run Instruction drawer.

  

Overview tab

Provides potential causes, an automatic assessment of user impact, and recommendations. These insights highlight specific capabilities of the Platform for investigating or resolving issues, along with recommended instructions.

Impact tab

Click any device to access events and performance data associated with the insight gathered over the last seven days, or view impacted Management Groups.

To view device-level insights and summary, click a device name. Device insights and summary help you quickly detect, diagnose, and resolve device issues, both individual and widespread, using real-time, actionable insights.

Benefits include the following:

• Faster issue resolution.

• Early problem detection.

• Awareness of broader device trends.

• Improved technician efficiency and user experience.

Investigation tab

Allows you to view and re-run action and question instructions directly from an insight from the Actions column. You can use the Search Instructions field to find additional instructions.

Running instructions and viewing instruction history

You can search for and run an instruction against a set of devices from an Insight page.

Select an Insight and click Run Instruction to open the Run Instruction drawer.

To run an instruction perform the following:

1. From the Run Instruction drawer, search for an Instruction, or choose one from the list.

2. Click an Instruction to configure its parameters. You can configure every parameter except for coverage. If you navigate away after filling out any part of the form, an unsaved changes dialog will appear. When you have finished editing, click Run Instruction.

   When you run an Action, you will need to follow the approval workflow. From Instruction History, click Actions and then choose Authenticate from the drop-down list. Refer to The action approval workflow.

   

   You can also complete authentication from Endpoint Troubleshooting, refer to The action approval workflow.

   

3. After the Instruction runs, you will see summary details like Responses, Configuration, and Lifecycle displayed in the Instruction Summary drawer.

   

   You can also reach Instruction Summary from Investigation > History > Actions > View Details.

   

4. From Instruction Summary, you can view instruction responses by clicking View Details.

   

5. To view progress in Instruction History, click the link in the popup Instruction is now running. View it here.

For more information about how to interactively ask questions, run actions, and view responses, and manage operations across all your endpoints in real-time, refer to Endpoint Troubleshooting.