Intelligent Insights

Intelligent Insights provides improved visibility over emerging issues that are impacting users and devices. By leveraging AI-driven analysis of anomalies, outliers, and trends, Intelligent Insights provides an early-warning system of problems that may negatively impact user experience if you do not remediate them. In addition, the feature provides human-readable analysis of gathered data, potential root causes, and clear recommendations on the next steps you can take.

Insights dashboard

The Intelligent Insights dashboard includes the following.

• Widgets: Capture an instant overview of the following:
  • Insights: The total number of insights open in your account.
  • Impacted Users: The number of devices impacted, where a single device can be affected by multiple insights.
  • User Frustration: An AI-driven assessment leveraging the Intelligent Sentiment capability to assess how frustrating an insight may be for users. You can filter the list of insights displayed below the widgets by clicking each element.
• Insights table: A comprehensive view of your insights, providing an overview and easy access to more details, including the following:

  • Filter by insight name, user frustration based on Intelligence Sentiment and each insight, tags, device count, created date, or status.

  • Sort by column values.

    By default, the insights are sorted by user frustration.

  • Add or remove columns using the column selector.

  • Drill into an insight to review additional details on the Insight Details page.

  • By default, the Status column shows open and in progress insights and can be filtered as appropriate. Archived insights are also viewable using the Status column.

Insight Details

View the specific details of each insight. You can see the description of the problem identified, potential causes, user impact assessment, recommendations, and remediation guidance on what to do next. This also includes access to data driving the insight and a device list.

Insight Details includes the following features:

• Problems card: Allows you to review a description of the identified problem, impact criticality, number of Management Groups and devices affected, and a status indicator to control your workflow. Only users with the 1E Intelligence Administrator or 1E Platform Full Administrator role can update the workflow. The Insights dashboard shows Open, and In Progress insights by default. The Investigate button opens the Remediation tab.

• Overview tab: Gives you potential causes and an automatic assessment of user impact for the insight.

• Impact tab: Click any device to access events and performance data associated to the insight gathered over the last seven days, or view impacted Management Groups.
  

• Remediation tab: Allows you to view and run recommended instructions that are in your account, including instruction name, description, and instruction sets. You can use the Search Instructions field to find additional question instructions, and the results are based on the original instruction's title and description.
  

  Running instructions gives you similar feedback to that provided by Endpoint Troubleshooting, for example, which devices have responded, and details about the instruction's execution. You can also view the results in Endpoint Troubleshooting by clicking the View in Endpoint Troubleshooting link.

  To click and open an instruction in Endpoint Troubleshooting, you need the 1E Intelligence Administrator and All Instructions Questioner roles. Refer to Permissions.

  You can also view instructions that have been run from inside Intelligence by navigating to Endpoint Troubleshooting > Instructions > History and choosing Intelligence from the drop-down list.