Intelligent Insights

Intelligent Insights provides improved visibility over emerging issues that are impacting users and devices. By leveraging AI-driven analysis of anomalies, outliers, and trends, Intelligent Insights provides an early-warning system of problems that may negatively impact user experience if you do not remediate them. In addition, the feature provides human-readable analysis of gathered data, potential root causes, and clear recommendations on the next steps you can take.

New Intelligent Insights are generated every 24 hours, starting at 2 AM UTC. Insights are retained for 14 days.

Insights dashboard

The Intelligent Insights dashboard includes the following:

  • Widgets: Capture an instant overview of the following:
    • Insights: The total number of insights open in your account created in the previous 14 days.
    • Impacted Users: The number of devices impacted, where a single device can be affected by multiple insights.
    • User Frustration: An AI-driven assessment leveraging the Intelligent Sentiment capability to assess how frustrating an insight may be for users. You can filter the list of insights displayed below the widgets by clicking each element.
  • Insights table: A comprehensive view of your insights, providing an overview and easy access to more details.

    • User Frustration: Score is suggested by AI based on a given priority. For example, a crash issue is assigned a higher priority than other performance issues.

    • Simultaneously select multiple insights on the insights dashboard to change their status or archive them.

    • Filter by insight name, user frustration based on Intelligence Sentiment and each insight, tags, device count, created date, OS type, or status.

    • Filter insights by insight type, the filter persists if you refresh the page.

    • Sort by column values.

    • Add or remove columns using the column selector.

    • Drill into an insight to review additional details on the Insight Details page.

    • By default, the Status column shows open and in progress insights and can be filtered as appropriate.

    • View archived insights by clicking View Archived Insights.

Insight details

To view Insight details, click an Insight on the Insights page. You can see the description of the problem identified, potential causes, user impact assessment, recommendations, and remediation guidance on what to do next. This also includes access to data driving the insight and a device list.

Insight Details includes the following features:

  • Summary card: Allows you to review a description of the identified problem, impact criticality, number of Management Groups and devices affected, and a status indicator to control your workflow. Only users with the 1E Intelligence Administrator or 1E Platform Full Administrator role can update the workflow.

    • Hover over last seen to view a UTC timestamp.

    • Provide feedback on Intelligent Insights with a thumbs up, thumbs down, and add comments. Our Data Science team uses this to improve insights quality.

    • The card shows Open, and In Progress insights by default.

    • The Run Instruction opens the Run Instruction drawer.

  • Overview tab: Provides potential causes, an automatic assessment of user impact, and recommendations. These insights highlight specific capabilities of the 1E Platform for investigating or resolving issues, along with recommended instructions.

  • Impact tab: Click any device to access events and performance data associated to the insight gathered over the last seven days, or view impacted Management Groups.

  • Investigation tab: Allows you to view and re-run action and question instructions directly from an insight from the Actions column. You can use the Search Instructions field to find additional instructions.

    Run Instructions and view Instruction history

    You can search for, and run an instruction against a set of devices, from the Devices page, or 1E Intelligence >Insight > Insights details pages.

    • Devices page: Select one or more devices from the device grid, or select the Investigate button on the Device details summary card.

    • Intelligence Insight page: Select Investigate on the Insight summary card, refer to Insight details.

    The ability to run Instructions is controlled by Role-Based Access Control (RBAC).

    Run an Instruction

    If you are unfamiliar with running Instructions in the 1E Platform, refer to Endpoint Troubleshooting to get started.

    1. For both 1E Intelligence and Devices, clicking Run Instruction opens the Run Instruction drawer.

    2. From the Run Instruction drawer, search for an Instruction, or choose one from:

      • Recommended Instructions: If you are in 1E Intelligence > Insights.

      • Recent Instructions: If you are on the Devices page.

    3. Click More Options to configure Instruction parameters. You can configure every parameter except for coverage. If you navigate away after filling out any part of the form, an unsaved changes dialog will appear.

    4. When you have finished editing, click Run Instruction.

      When you run an Action from 1E Intelligence, you will need to navigate to Endpoint Troubleshooting and add the Authorization code. Refer to The action approval workflow.

    5. To view progress, click the link in the popup Instruction is now running. View it here to open Instruction History.

    6. In both 1E Intelligence and Inventory, you can view instruction responses in Endpoint Troubleshooting by viewing Instruction Details and clicking View Detailed Responses, refer to Viewing responses in Endpoint Troubleshooting.

    View Instruction history

    From the Instruction > Instruction History page you can review running, and previously executed instructions to monitor past actions and their results, with the ability to re-run them. Additionally, you can view detailed instruction information and see responses.

    Instruction History includes features such as:

    • Focus on specific Applications using the Application drop-down list.

    • Filter, and sort data to find specific instructions.

    • Export the current page as a CSV file.

    • Search for previously run Instructions.

    • See the Status of instructions with colored labels to quickly understand an Instruction's current status.

    • Re-run an instruction from the Actions column.

    • Drill down to see summary details to view configuration details, and audit trail information.

    Viewing responses in Endpoint Troubleshooting

    You can view Instruction results by clicking View Detailed Responses for an Instruction on the Instruction > Instruction History page. This action opens Endpoint Troubleshooting in a new browser window where you can view Instruction responses, refer to Endpoint Troubleshooting History.

    In addition, you can view instructions that have been run from 1E Intelligence and Inventory by navigating directly to Endpoint Troubleshooting > Instructions > History and choosing the appropriate application from the drop-down list.

    To click and open an instruction in Endpoint Troubleshooting, you need the 1E Intelligence Administrator and All Instructions Questioner roles.

    To learn about how to configure 1E users, roles, and management groups. in the 1E Platform, refer to Permissions.