Planning for 1E Client

1E Client is deployed as part of one or more 1E Solutions. You should review documentation for whichever 1E Solutions you are licensed to use, to help you decide which 1E Client features to configure, determined by which server systems are used.

You will need to decide which client features and modules to enable and configure. Unless otherwise stated, modules are only available on Windows computers. Please refer to Supported platforms for details of supported OS platforms.

1E Client modules

All modules including the 1E client feature can be optionally enabled during deployment of the 1E Client or after deployment by enabling features in its configuration file.

Feature/module	Description	Infrastructure dependencies
1E Client	This is the main service that determines which features and modules are enabled, including uninstallation of legacy versions of the 1E Client listed below. Please refer to 1E Client settings for details of configurable options.	See Common client requirements.
1E client	Must be enabled on each end-user device to provide Real-time and Inventory features to support the following 1E Platform applications: Endpoint Troubleshooting, Experience Analytics (including User Sensitivity), Endpoint Automation, Patch Success, Application Migration, and AppClarity. Also required to support integration with NightWatchman and Content Distribution. Supports Windows and non-Windows devices. Please refer to Platform features of the 1E Client for details of configurable options.	Full 1E infrastructure, including Master and Response Stacks. See infrastructure section in 1E Platform client requirements.
Content Distribution client	1E Client module which replaces the NomadBranch client to support Nomad 7.0 and later, as well as 1E client's use of the Content Distribution content download feature. Must be enabled on each end-user device to provide bandwidth-efficient download of content for 1E clients, as well as Configuration Manager clients. It is optionally used by PXE Everywhere. Please refer to Content Distribution client settings for details of configurable options.	1E infrastructure, including Master and Response Stacks. Refer to 1E Platform module requirements.
PXE Everywhere Agent	1E Client module which replaces the PXE Everywhere Agent to support PXE Everywhere 4.0 and later. Enabled on as may end-user devices as possible to provide a lightweight PXE service that responds to PXE requests on their local subnet. Please refer to Platform features of the 1E Client for details of configurable options.	PXE Everywhere Central must be installed. Refer to 1E Platform module requirements. You can also configure PXE Everywhere to support environments that use DHCP Snooping.
Shopping client	Must be enabled on each end-user device to support access to the Shopping web portal. Please refer to Shopping Client settings for details of configurable options.	Shopping Central website and Shopping Receiver services are required. Refer to 1E Platform module requirements.
WakeUp client	1E Client module which replaces WakeUp Agent to support WakeUp Server 7.2.500 and later. This version contains hotfixes. Must be enabled on each end-user device to support Wake-on-LAN and Configuration Manager policy refresh. Also integrates with Shopping policy refresh, and with 1E NightWatchman Agent for power management. Please refer to Wakeup client settings for details of configurable options.	NightWatchman Management Center server and at least one WakeUp Server are required. Refer to 1E Platform module requirements.

Long-Term Service Branch (LTSB) release cadence for the 1E Windows Client

To ensure stable and manageable updates, 1E has introduced the Long-Term Service Branch (LTSB) policy for the 1E Client. Understanding the operational challenges posed by frequent updates, we have implemented an annual LTSB release with 18-month support. This approach is designed to help businesses maintain a secure and efficient environment with less frequent, but more substantial updates.

Structure and Support

Starting with the May 2024 (24.5) release, each LTSB version will receive 18 months of support. The next LTSB release will follow in May of each subsequent year.

To ensure maximum security and stability, hotfixes will be provided for the latest LTSB release. These hotfixes, thoroughly reviewed by 1E, will address critical stability and security issues (P1 and P2). While the LTSB will not receive additional feature updates after its initial release, new features will be included in the next LTSB release the following year. However, regular hotfixes will be issued monthly.

Aligning LTSB support with the 1E Platform on-premises and subsequent SaaS releases creates a structured and predictable support model. This approach offers not just a product, but a lasting partnership, promising reliability, proactive maintenance, and smooth upgrade pathways. By adopting this LTSB framework, we can continue to deliver top-tier Digital Employee Experience (DEX) solutions while ensuring a consistent and supported ecosystem for all customers.

1E Client installation files are available for download from the 1E Support Portal.