Common client requirements
Prerequisites and dependencies that are common to all client features and modules of the 1E Client.
1E Client contains client features and modules for 1E, Shopping, WakeUp, Content Distribution and PXE Everywhere clients. You can optionally enable and configure clients during and after installation.
Installation account for Windows
The 1E Client installer installs a service as local system, therefore the installation account for Windows clients must be capable of being elevated in order to run the installer. The simplest way of achieving this is for the account to have full local administrator rights (as a member of the localgroup administrators, either directly or indirectly).
Installation account for non-Windows
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To install the 1E Client on a non-Windows client the installation account must have privileges to run the sudo command.
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1E Client supports only 1E Platform client features on non-Windows devices.
Supported platforms
A list of all the platforms supported by 1E Client, and the software required to allow 1E Client to be installed or to work.
Windows client
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Category |
Product |
Notes |
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Operating System |
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The zip for 1E Client for Windows is available for download from the 1E Support Portal. Professional and Enterprise editions are supported for Windows 10 and Windows 11. All versions are provided with 32-bit & 64-installers, and can be installed on physical and virtual computers. For installation guidance on Windows, please refer to Deploying 1E Client on Windows. The following 1E Client features and modules are supported on Windows OS:
This list shows only those OS versions in mainstream support by Microsoft, and therefore supported by 1E, and by 1E Client.
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Runtime libraries |
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.NET Framework is required only for the following features of 1E Client:
1E Client installer includes the Visual C++ 2015-2022 Redistributable package. This list shows only those .NET Framework versions in mainstream support by Microsoft, and therefore supported by 1E, and by 1E Client. For Microsoft product lifecycle details, refer to https://support.microsoft.com/en-us/lifecycle/search. |
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Other Windows Software |
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1E Client provides real-time client features. It also includes the CD client module. Real-time client features can optionally use CD to download content (feature enabled by default) if the CD client module in 1E Client is enabled (module disabled by default) or CD 7.0 or later is running. PowerShell is not a prerequisite for installation of the 1E Client. PowerShell is used by some 1E instructions (that have PowerShell commands embedded or scripts that are downloaded) and some of these require PowerShell 3.0 or later. |
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Microsoft Endpoint Configuration Manager Client |
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The following client features work with these versions of Configuration Manager on Windows computers:
Configuration Manager is not a prerequisite for installation of the 1E Client, and except for above features, the 1E Client, its features and modules, have no dependency on Configuration Manager. 1E, CD, WakeUp, and Application Migration (unavailable for SaaS) have Configuration Manager Console extensions which are available separately. This list shows only those Configuration Manager versions in mainstream support by Microsoft, and therefore supported by 1E, and by 1E Client. (Microsoft Endpoint Configuration Manager - MECM - is also known as Configuration Manager, ConfigMgr, Config Man, CM, and SCCM among other names. Version names include 2012 and Current Branch or CB.) For Microsoft product lifecycle details, refer to https://support.microsoft.com/en-us/lifecycle/search. Please refer to the Support for the Microsoft Rapid-Release Cycle on https://support.1e.com/ for details of which Current Branch versions are supported by 1E products, and known issues regarding specific versions. |
macOS client
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Product |
Notes |
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Operating System |
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Other versions of these non-Windows OS should work but have not been tested by 1E. 1E Client package for macOS is included in the non-Windows zip available for download from the 1E Support Portal. 1E Client for macOS is written for Intel and supported on Apple devices using Intel processors. It is also supported on Apple devices using the M1 chip, provided you have installed Rosetta 2, which is included with Big Sur. 1E Client is a daemon (not an app), therefore, during installation or running it will not prompt for Rosetta 2, which does not get installed on-demand. You only need to install Rosetta 2 once, using one of the following commands, but repeating the command will safely reinstall it. The second version of the command requires root permission. Attempting to install on an Intel device will issue a harmless "unrecognized option" usage message. Copy
For installation guidance, refer to Deploying 1E Client on macOS. |
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Other Software |
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Bash and perl are required for installation of 1E Client on all non-Windows OS. 1E instructions support the use of Bash scripts on all supported non-Windows OS. To see if an Instruction requires a Bash script, look in its Instruction Definition XML file for Bash script resources defined under the <Resources> tag. Bash is the preferred choice when developing custom instructions for non-Windows OS. There are slight differences between OS implementations of Bash, particularly on the Mac. Therefore, 1E recommends testing custom Bash scripts on each supported OS. Rosetta 2 must be installed before installing 1E Client for macOS on an Apple device using a non-Intel processor such as M1 chip. Please see note above about installing Rosetta 2. |
Linux client
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Category |
Product |
Notes |
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Operating System |
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Other versions of these non-Windows OS should work but have not been tested by 1E. 1E Client packages for other Linux distributions can be requested, including Raspberry Pi. 1E Client for Linux supports Linux variations on Intel 64-bit platforms. 1E Client packages for Linux are included in the non-Windows zip available for download from the 1E Support Portal. 1E Client supports features on non-Windows devices. For installation guidance on the following OS, please refer to Deploying 1E Client on Linux. |
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Other Software |
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Bash and perl are required for installation of 1E Client on all non-Windows OS. 1E instructions support the use of Bash scripts on all supported non-Windows OS. To see if an Instruction requires a Bash script, look in its Instruction Definition XML file for Bash script resources defined under the <Resources> tag. Bash is the preferred choice when developing custom instructions for non-Windows OS. There are slight differences between OS implementations of Bash, particularly on the Mac. Therefore, 1E recommends testing custom Bash scripts on each supported OS. |
Feature dependencies
Products and Features with dependencies on the 1E Client.
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Products and features that depend on 1E Client |
Details of companion products |
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1E |
1E requires the 1E Client (with 1E Client platform features enabled) to be installed on all client computers. 1E Platform features:
# not supported on non-Windows, ## partially supported on non-Windows Clients can optionally use the Content Distribution client module of 1E Client to more efficiently download content. |
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Content Distribution |
Content Distribution requires the 1E Client (with Content Distribution client module enabled) to be installed on all client computers, and on Distribution Points if Configuration Manager is used. |
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Content Distribution |
Content Distribution Download Pause is an optional feature of Content Distribution. It requires the 1E Client (with Content Distribution client module enabled) to be installed on all client computers, and a 1E server infrastructure. |
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PXE Everywhere |
PXE Everywhere requires the 1E Client (with PXE Everywhere Agent client module enabled) to be installed on all client computers. |
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Shopping |
Shopping requires the 1E Client (with Shopping client module enabled) to be installed on all client computers. This replaces the legacy Shopping Agent. |
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WakeUp |
WakeUp requires the 1E Client (with WakeUp client module enabled) to be installed on all client computers, and WakeUp Servers. This replaces the WakeUp component of the 1E Agent. |
1E companion products that 1E Client features depend on.
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Products and features that 1E Client depends on |
Details of companion products |
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1E |
1E real-time and other features require a full 1E infrastructure including a 1E Server and a 1E license. |
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Content Distribution |
1E clients can optionally use Content Distribution (1E Client with Content Distribution client features enabled) to provide more efficient downloading of content. |
Firewall ports
1E does not provide a combined diagram showing every component and feature. Please refer to the communications reference page for each product:
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Content Distribution Design Considerations — Diagrams and tables with lists of all the Content Distribution communication ports.
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PXE Everywhere communication ports — A list of communication ports used by PXE Everywhere. Useful, if needed, for network and device firewalls.
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Shopping Communications Ports — A diagram and a table with a list of all the Shopping communication ports.
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NightWatchman Enterprise communication ports — Tables with lists of all the NightWatchman Enterprise components and their communication ports.
Anti-virus and malware
Exclude the following from scans to prevent file locking and resource deletion.
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1E log files: Refer to Log files.
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1E Client temporary directory: We recommend modifying the TemporaryDirectory 1E Client configuration setting to %programdata%\1E\Client\Temp and excluding that directory. Refer to 1E Client settings. TemporaryDirectory must be specified as an absolute path. The directory is not automatically created by 1E Client. It must be created before being set otherwise 1E Client will use its default.
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Third-party intrusion detection systems: The 1E Client is used for a number automations that may include random hard drive block performance gathering. During these polls, the 1E Client does not directly access data, or read/store this information. This may cause third- party security tools to register these scans as a potential issue.
Digital signing certificates
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On Windows computers, the installation MSIs, executables and DLLs of the 1E software are digitally signed by 1E using the 1E Limited SHA1 and SHA256 signature certificates.
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These signing certificates are issued by the Symantec Class 3 SHA256 Code Signing CA, which in turn is issued by the root CA VeriSign Class 3 Public Primary Certification Authority - G5.
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The SHA1 and SHA256 signature certificates are each countersigned with the same Timestamp signature certificate Starfield Timestamp Authority - G2, itself issued by Starfield Secure Certificate Authority - G2, in turn issued by the root CA Starfield Root Certificate Authority – G2.
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The root CA certificates (for signing and countersigning) must exist in the Third-Party Root Certification Authorities store (which is replicated in the Trusted Root Certification Authorities store). These root CA certificates are normally automatically provided by Microsoft's Update Root Certificates feature, however for legacy OS computers in a lab environment that are not connected to the Internet.
Constraints of legacy operating systems
1E does not provide support for 1E products on the following operating systems unless the operating system is explicitly listed as being supported for a specific 1E product or product feature. This is because Microsoft has ended mainstream support for these operating systems or they are not significantly used by business organizations. For details, refer to Supported platforms. For Microsoft product lifecycle details, refer to https://support.microsoft.com/en-us/lifecycle/search.
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Windows XP
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Windows Vista
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Windows 7
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Windows 8.0
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Windows 8.1
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Windows Server 2003
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Windows Server 2008
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Windows Server 2008 R2
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Windows Server 2012
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Windows Server 2012 R2
1E Client 24.5 and later will not install on Windows XP and Windows Server 2003. Please contact 1E if you intend to continue using any of the other legacy OS. If you experience an issue, then please try replicating the issue on a supported OS.