Troubleshooting videos

This video explains how to troubleshoot Microsoft OneDrive issues using Exoprise CloudReady Synthetics and Service Watch Desktop. It demonstrates how to detect and diagnose sync, login, and connectivity problems using sensors, crowd-based benchmarking, and real-time device-level diagnostics. With full visibility into network paths, resource usage, and application behavior, you can quickly isolate the root cause of OneDrive issues and reduce resolution times.

Troubleshooting Microsoft SharePoint

This video explains how to troubleshoot Microsoft SharePoint issues using Exoprise CloudReady Synthetics, Service Watch Desktop, and Service Watch Browser. It demonstrates how to gain end-to-end visibility into SharePoint performance, including login times, page responsiveness, file transfer speeds, and browser-level metrics, all with proactive alerting and crowd-based comparison. With these tools, you can quickly pinpoint whether issues stem from the network, the user's device, or SharePoint itself, dramatically reducing time to resolution.

Troubleshooting Microsoft Teams

This video explains how to troubleshoot Microsoft Teams issues using Exoprise CloudReady Synthetics and Service Watch Desktop. It shows how to proactively detect call quality issues, such as jitter, packet loss, and connection slowdowns, and pinpoint whether they're caused by the network, device, or Teams itself. By combining real-time device insights with crowd-based benchmarking and network path analysis, you can resolve Teams problems faster and more accurately than with Microsoft's native tools.

Troubleshooting Microsoft Exchange and Outlook

This video explains how to troubleshoot Microsoft Exchange and Outlook issues using Exoprise CloudReady Synthetics and Service Watch Desktop. It covers how to monitor email performance end-to-end, including login, message transfer, and connectivity, with proactive sensors and crowd-based benchmarking. You’ll also see how to diagnose client-side or network issues on individual devices, enabling faster resolution and minimizing costly email downtime.

Troubleshooting Salesforce

This video explains how to troubleshoot Salesforce performance issues using Exoprise CloudReady Synthetics and Service Watch. It shows how to monitor and diagnose problems in real time, from login slowdowns and page load delays to network path issues and browser-level errors, using both synthetic sensors and end-user data. With full visibility across the Salesforce stack, including customizations and browser performance, you can quickly isolate the root cause, benchmark pre/post changes, and proactively prevent support escalations.

Troubleshooting Azure Virtual Desktop

This video explains how to monitor and troubleshoot Azure Virtual Desktop (AVD) and Windows 365 using Exoprise CloudReady Synthetics and Service Watch. It covers how to gain complete visibility into performance issues across the user’s device, virtual machine, network path, and Azure infrastructure, whether users connect via desktop clients or browser. With proactive alerts, real-time diagnostics, and crowd-sourced benchmarking, you can detect slowdowns early, pinpoint root causes, and significantly reduce resolution time.