Experience Analytics

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Experience Analytics helps you visualize your end-users' experience of IT service delivery across your enterprise.

Introducing 1E Experience Analytics

1E Experience Analytics helps you visualize your end-users' experience of IT service delivery across your enterprise. It is centered around the experience score, which is based on metrics that cover four categories:

  • Stability - derived from the frequency of operating system and software crashes, hangs and service failures.

  • Responsiveness - based on the speed of operating system startup, system resource creation and availability.

  • Performance - a weighted indication of load and throughput for device processor, memory and disk resources.

  • Sentiment - an aggregated measurement of users feelings or opinions of their device's performance, stability and responsiveness based on user surveys.

For a glossary of Experience terms, refer to Experience glossary.

1E Experience Analytics Features

For details on how scores are collected and calculated, refer to Score reference.

  • Overview page: A dashboard of the Experience Analytics score.

  • Categories page: A dashboard of the Stability, Responsiveness, Performance and Sentiment scores.

  • Stability page: A dashboard of the Stability score.

  • Responsiveness page: A dashboard of the Responsiveness score.

  • Performance page: A dashboard of the Performance score.

  • Sentiment page: A dashboard of the Sentiment score.

  • Devices page: lists all the devices that are reporting into Experience Analytics.

  • Software page: Shows all the software titles that are installed in the entire environment.

  • Users page: Shows metric data for the users in the entire environment.

  • Surveys page: Shows all the surveys created in the entire environment, and allows for surveys to be created, cloned, deleted, enabled, disabled, and assigned to management groups.

  • Filters page: The Filters bar is at the top of each page and is used to change the view of the tiles on that page.

  • Tile buttons: There are a set of Tile Buttons on the Stability, Responsiveness, and Performance pages, they can be used to show different views on the tiles or open other windows for details.