ServiceNow integration September 2024 release notes

Versions of ServiceNow applications

• 1E ITSM Connect 5.1.0
• 1E Core 4.0.21

Release highlights

We're excited to share significant updates to our ServiceNow applications, which are now all compatible with the ServiceNow Washington DC release. We are committed to enhancing the 1E Platform and digital experience (DEX) capabilities to empower you to deliver exceptional services to your users.

These updates are designed to bolster your service delivery capabilities and are available for download on the ServiceNow app store. For further details, please contact your account representative.

Expanded CI identification methods

ITSM Connect 5.1.0 enhances the ability to identify configuration items (CIs) within the environment by supporting multiple identifiers. Users can now identify and manage CIs using one of the following methods:

• FQDN

• Serial numbers

• MAC ID

• NetBIOS

This improvement removes the reliance on the current custom connector, thereby enhancing compatibility and functionality within a SaaS environment. For more details, refer to Enhanced support for custom connector.

Instruction message rephrasing

Improved clarity of messages

The new message, “Please wait, the instruction is still running”, is designed to provide clear and concise communication to users. Additionally, a link is included directing users to the specific executed instruction response: "Click here to see if the instruction has finished and returned results." This enhancement ensures that users have a better understanding of the instruction status and can easily access further details if needed.

Average execution time for instructions

Users can now view detailed metrics on the average time taken for each instruction to run, providing valuable insights into system performance. This feature includes a clear description of each instruction. It also specifies whether the execution time is less than a minute or provides the average time (in mins). If the available data is insufficient to calculate the average time, then the system will indicate that the instruction is not executed enough to generate this metric. This enhancement empowers administrators with better data to manage expectations and optimize system operations. Refer to Instruction Management.

Other features and enhancements

Type	Application	Issue ID	Summary
Enhancement	1E ITSM Connect	ITSM-211	We have improved the UI to make it easier for users to monitor and manage online devices within the application.