ServiceNow integration October 2026 release notes

Versions of ServiceNow applications

• TeamViewer DEX Core 4.2.0

• TeamViewer DEX CMDB Connect 3.3.1

• TeamViewer DEX Virtual Assistant 3.5.0

• TeamViewer DEX Service Catalog Connect 3.4.0

• TeamViewer DEX ITSM Connect 6.4.12

FedRAMP authorization

This enables customers operating in FedRAMP environments to use existing ServiceNow integration capabilities while meeting the endpoint and authentication requirements of their environment. Refer to TeamViewer DEX ServiceNow applications.

This enhancement includes:

• Support for FedRAMP-specific platform endpoints.

• Updated connection and authentication configuration.

• Asset, device, and Configuration Item (CI) imports into the ServiceNow CMDB.

• Automated self-service instruction workflows through Service Catalog Connect.

Other features and enhancements

Type	Application	Issue ID	Summary
Fix	TeamViewer DEX CMDB Connect	ITSM-665	We fixed an issue that could cause full CMDB synchronization jobs to fail during long-running operations. Improvements to authentication token renewal now provide more reliable session management throughout the synchronization process, helping ensure that large-scale CMDB synchronizations complete successfully without interruption or data loss.
Enhancement	TeamViewer DEX ITSM Connect	ITSM-582	We added full ITSM Connect support for Requested Items (RITMs) and Service Catalog Tasks (sc_task). Service desk agents can now view device status indicators, access experience scores, and execute device instructions directly within task workflows, enabling faster issue resolution and streamlined service management.
Fix	TeamViewer DEX ITSM Connect	ITSM-667	We optimized backend communication for device interactions, significantly reducing load times for ITSM plugin tabs and device widgets.
Fix	TeamViewer DEX ITSM Connect	ITSM-684	We fixed an issue where downloading or attaching response files, either automatically or manually, could fail after executing instructions in Catalog Tasks.
Enhancement	TeamViewer DEX ITSM Connect	ITSM-691	We updated the attachment naming convention for DEX instruction execution results in TeamViewer DEX ITSM Connect. Attachments now use the executed instruction name instead of a generic file name, enabling Service Desk engineers to more easily identify the action that was performed. Refer to Executing instructions in Workspaces.
Enhancement	TeamViewer DEX ITSM Connect	ITSM-693	We introduced a new system property that allows administrators to enable or disable the automatic download of notes.