ServiceNow

ServiceNow is a Software as a Service (SaaS) platform that helps businesses improve their digital operations, reduce costs, and increase productivity. To create your own ServiceNow instance or log into your existing one, click Sign In on the ServiceNow home page and enter your credentials.

Learn more about each feature of the TeamViewer DEX ServiceNow application:

  • The ITSM module helps increase your agents' productivity, by enabling them to resolve issues faster, improving user satisfaction.

  • ServiceNow Virtual Agent can help reduce your team's help desk tickets. Use pre-built conversations so your employees and customers get the help they need, as they need it.

  • The Service Catalog module allows you to provide your customers with self-service options. Customize your portals so your customers can request service and product offerings.

  • The ServiceNow Asset Management module displays the details of your information technology assets.

  • A Common Service Data Model (CSDM) is a standardized framework that defines configuration items (CIs) and the relationships between CIs in the CMDB. The CSDM ensures that your data resides in the appropriate CMDB tables.

  • The Identification and Reconciliation Engine (IRE) uses a framework to identify and reconcile data sources, before inserting the data into the CMDB.

TeamViewer DEX ServiceNow applications:

With the ServiceNow integration, TeamViewer DEX has developed the following applications:

  1. TeamViewer DEX Core: Integrates TeamViewer DEX's ServiceNow solutions and ServiceNow. TeamViewer DEX Core is a prerequisite and provides reusability functions across applications such as TeamViewer DEX Service Catalog Connect, TeamViewer DEX ITSM Connect, TeamViewer DEX Virtual Assistant, TeamViewer DEX CMDB Connect, and Service Graph Connector for TeamViewer DEX. Refer to TeamViewer DEX Core.
  2. TeamViewer DEX ITSM Connect: Allows your help desk team to send instructions from the incident management module of ServiceNow, providing real-time investigative and troubleshooting tools. Refer to TeamViewer DEX ITSM Connect.
  3. TeamViewer DEX Service Catalog Connect: Integrates TeamViewer DEX Platform and ServiceNow's self-service module. Refer to TeamViewer DEX Service Catalog Connect.
  4. TeamViewer DEX Virtual Assistant: Integrates DEX Platform into the ServiceNow Virtual Agent. The integration includes pre-defined topics that allow the user to raise a request and then send them the relevant instruction(s). Refer to TeamViewer DEX Virtual Assistant.
  5. TeamViewer DEX CMDB Connect: Allows an authorized user to view the performance and behavior of end user devices in an enterprise. Refer to TeamViewer DEX CMDB Connect.
  6. Service Graph Connector for TeamViewer DEX: Allows an authorized user to view information such as software installed and process running time for a specific device. Refer to Service Graph Connector for TeamViewer DEX.

You can install the applications listed above from the ServiceNow App store as shown below.