Configuring 1E Platform

Below, given are the steps to configure your ServiceNow instance:

1. Installing and configuring 1E Core

2. Adding a 1E user account for 1E CMDB Connect

Installing and configuring 1E Core

Refer to 1E Platform on-premises (9.x) for more details on preparing the 1E Core application. In that documentation, you need to follow the steps given below:

1. Install 1E

   • Disable two-factor authentication

   • Check your 1E license

2. Enable basic authentication

3. Add the 1EServiceNowCore consumer

4. Edit the 1EServiceNowCore consumer workflow

Adding a 1E user account for 1E CMDB Connect

To add a 1E user:

1. Logon to the Settings app using a 1E user account that must have Full Administrator role.

2. Navigate to Permissions > Users.

3. Click the Add button. The Add user pop-up window will open.

   

4. In the Select AD user or security group field, type the name, or part of the name, for the AD user or security group that you want to add and click the search icon.

   1E will return a list of matching users from AD.

   

5. Select the user from the list, for example, CMDB User [LAB1\CMDBUser].

6. Once you have selected the user, click Add.

7. Now that the user has been added, you have to assign role(s) to the user.

8. To assign a role, select the user on the Users and Groups page and click Assignments link for the user or group you want to add the role to. This displays the Assignment page focused on the selected user.

9. On the Assignments page, the focus is on Users and Groups.

10. Click the plus sign button to add a Role i.e. All Instructions Actioner and required associated Management Group i.e. All Devices.

11. Now click Save to save the changes made. You can add as many roles as per your requirement.

Refer to 1E Platform SaaS for more details on preparing the 1E Core application for your ServiceNow instance.

Follow the below steps:

1. Prepare your ServiceNow instance using either of the below external IdP:

   • Microsoft Entra ID IdP

   • Okta IdP

2. Settings for OAuth

Settings for OAuth

The following system properties have to be configured as 1E CMDB Connect application works only on a single tenant mode.

System property	Value
x_1e_cmdb_connect.pem_certificate	The SysID of the PEM Certificate record created in the sys_certificate table.
x_1e_cmdb_connect.jwt_provider	The SysID of the JWT Provider record created in the jwt_provider table.
x_1e_cmdb_connect.key_id	The App ID of the non-interactive client assertion App and is used to sign the JWT token.
x_1e_cmdb_connect.oauth_access_token	A two-way encrypted access token received from IdP. This value is auto-populated.
x_1e_cmdb_connect.access_token_expiry_time	It is the minimum time left against the total lifespan of the access token to get renewed. The default value assigned is 100 (in seconds).

To view and configure the values of the system properties, follow the below steps:

1. Log in to your ServiceNow instance.

2. To open System Properties table, type sys_properties.LIST in the filter navigator and press enter.

3. The System Properties table opens up into a new page, and select the above listed properties from the table.

4. You can edit the values of the required system property as per the details given in the above table.