Prerequisites

Review essential prerequisites for implementing 1E CMDB Connect with ServiceNow. Learn about infrastructure needs, authentication methods, licensing, user roles, and configuration steps to ensure a successful integration and real-time device data access.

The application supports the latest ServiceNow releases. For more details on the supported releases, refer to Compatibility matrix for 1E and ServiceNow integration applications.

Select a deployment type from below, to learn more about the prerequisites required in order to integrate with ServiceNow.

1E on-premises and 1E SaaS

• Based on your 1E Platform version, refer the prerequisites required either For 1E On-Premises (1E 9.x) or For 1E SaaS.
• One or more 1E users can be assigned as 1E administrator. These users must have AD domain accounts. To these administrator(s) assign 1E ITSM Connect Actioner role for the specific purposes as given below:
  • Register the 1EServiceNowCore consumer
  • Upload instruction definitions and create instruction sets
  • Create 1E users and assign them roles. Also create custom roles, and assign them required instruction sets and management groups
  • Create Management groups if required

ServiceNow requirements

• In ServiceNow discovery source list, add an entry for 1E CMDB. Refer to Post-installation tasks.

• In addition to the users defined in User management, you need the below ServiceNow users for 1E CMDB Connect application:

  • x_1e_tachyon_cmdb.admin: this role administers the 1E CMDB Connect application

  • x_1e_tachyon_cmdb.config_manager: you need this user to view/use 1E Information Services module

  • x_1e_tachyon_cmdb.user: you need this role to view CI information fetched from 1E and the related lists provided by the application on CI