TeamViewer DEX Hub

TeamViewer DEX Hub is a comprehensive collection of automations and instructions based on the Simple Cross-platform Agent Language for Extensibility (SCALE) and the DEX platform. Its primary goal is to enhance productivity and reduce friction for digital employees. The library organizes DEX Packs to improve the digital employee experience, bolster endpoint security, and deliver measurable business value.

The Hub gives you the following benefits:

  • Access all existing Exchange content using the Hub.

  • View your installed DEX Packs and identify which packs need updates.

  • Access SCALE code for instructions, rules, and fragments directly within the Hub.

  • Deploy DEX Packs easily from the Hub.

  • Retain fragment parameter values after deploying packs through the Hub.

  • Explore Your Library to see all instructions and fragments currently installed on your DEX Platform.

  • Compare your existing instructions with the latest versions available in the Hub.

To access the Hub, you must have a license for at least one Solution and have completed the Solutions setup. For more information, refer to Solutions getting started.

After the Hub is activated, you can access it from the links on the Solutions tab in the main menu, and the module switch menu:

The Hub retrieves data from the sync service. The sync service that supplies data to the Exchange also provides data to the Hub. By default, there are two syncs that run every 24 hours: one to refresh data in the Hub and another to refresh data from the Platform into Your Library. The green icon (on-demand refresh) is used to sync data in Your Library, whereas the Hub refresh cannot be triggered manually.

Use this page to find and deploy DEX packs, and improve your Platform remediation capability.

  • The Hub banner displays the following:

    • Product Packs: The number of packs that are publicly available.

    • Installed: The number of packs from the library which are currently installed in your DEX Platform.

    • Pending Updates: The number of packs that are installed in your DEX Platform but require an update.

  • Categories: Packs are mapped by categories which are selectable using the drop-down list.

  • Page controls: Packs can be displayed in either a grid or list view.

    The green checkmark icon indicates that the Hub is successfully connected to the platform. This connection utilizes the authentication token of the logged-in user. Clicking the icon initiates a platform sync to retrieve the latest data on SCALE objects.

    If the connection is unsuccessful, the icon will turn amber, and the sync will fail. You should check your non-interactive setup and log in to the platform again to refresh the authentication token, refer to Audit information log and Identity provider setup

  • Search product pack: Allows you to search for keywords in the Instruction, Instruction Set and Readable Payload, then displays a filtered list of results.

  • Filters: The following filters are available for the Hub page:

    • All

    • Recently modified

    • Recently added

    • Installed

    • Not installed

    • Pending updates

    • Verified

    • Product specific

  • DEX Pack product card: The pack includes the name, a short description, install status, number of rules, number of instructions (which includes fragments), and the last update date. A shield icon next to the name indicates that the pack is verified. Clicking the icon opens a pop-up window displaying the definition of Verified. The list view presents similar information in a structured format.

  • View Details page: View Details displays a description and key features, along with information about the last update, supported client version, and operating system. An information icon available next to Last Updated, which displays the complete update history by date along with all the changes made.

    This page lists instruction sets and instructions, including readable payload and version. If the component is installed in the DEX Platform, the version is shown. For each instruction set there are Actions where users with the Full Administrator role can deploy the pack, or view that instruction's SCALE code.

    An admin has the option to Deploy pack or download it by clicking Download this pack, The download option is also available to users with the Solutions Admin role. Once deployed, an admin can view the deployment progress of a product pack, along with success and failure messages.

    A Full Administrator can view any rules that are in a pack along with Policy Name.

    If an existing installed pack with rules needs to be updated, the deploy feature displays both the default and current parameter values. You can retain the existing values after deploying the pack.

When a pack or instruction is deployed using the Hub, that action is logged in the audit log page. Refer to Audit Log.

The Your Library page displays the instructions and fragments installed in your DEX Platform. It also highlights any that have pending updates.

When a pack or instruction is deployed using the Hub, that action is logged in the audit log page. Refer to Audit Log.

  • Your Library banner: The banner displays the following:

    • Instructions: The number of instructions installed on your DEX Platform.

    • Fragments: The number of fragments installed on your DEX Platform, including checks, fixes, and preconditions. These numbers are derived from the connected DEX Platform and Hub.

    • Pending Updates: The number of instructions, or fragments from the library that are installed in your DEX Platform but require an update.

  • Filter: You can filter your data using the following options:

  • Search: Allows you to search for keywords in the Name and Readable Payload and displays a filtered list of results.

  • Actions: You can deploy the item using Actions and view its SCALE code for both the installed and the Hub version.

Instructions and fragments not available in the Hub

Instructions and fragments can exist in your Platform even if they are not available in the Hub. This occurs when content has been deployed to the Platform from other sources, such as the Product Pack Deployment Toolkit or legacy Exchange downloads.

During synchronization, the Platform compares installed content with the latest content available in the Hub. If an instruction or fragment does not exist in the Hub, it is flagged as Not in Hub.

This status can occur for several reasons:

  • The content was deployed manually or obtained outside of the Hub, for example from Customer Success, a pre-release (beta) source, or custom content created by you.

  • Some items are outdated and have been removed from the Hub.

  • In some cases, items belongs to a DEX Pack that is no longer published in the Hub.

Content marked as Not in Hub remains functional in the Platform and can still be run. However, it is not managed or updated through the Hub. If you no longer need this content, delete it from the Platform. The next time synchronization runs, it will no longer appear in the list.

Most settings are common to all Solutions. For these common settings, refer to Solutions getting started.

Audit Log

The Audit Log page lets you view information about who deployed specific product packs, along with the timestamp and the devices on which the deployment was performed.