Using 1E Experience Analytics
| Engagements are now supported on Microsoft Windows devices and macOS devices using 1E Client 24.9 or later.
1E Experience Analytics helps you visualize your end-users' experience of IT service delivery across your enterprise. It is centered around the experience score, which is based on metrics that cover four categories:
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Stability - derived from the frequency of operating system and software crashes, hangs and service failures.
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Responsiveness - based on the speed of operating system startup, system resource creation and availability.
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Performance - a weighted indication of load and throughput for device processor, memory and disk resources.
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Sentiment - an aggregated measurement of users feelings or opinions of their device's performance, stability and responsiveness based on user surveys.
For a glossary of Experience terms, refer to Experience glossary.
Personas
1E Experience Analytics was built with the following three personas in mind, these personas are an example of typical users:
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End User Computing Manager (EUC Manager)
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Level 1/Level 2 Service Desk Analysts
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Level 3 Service Desk Analysts
The pages in the Using Experience Analytics section show the different ways that each of these personas use Experience Analytics to achieve specific goals related to their role.