1E for Business Impact

  
About Business Impact

Business Impact allows you to open incident tickets in an ITSM solution or offload data to other solutions like Splunk. This article explores the core functionality in Business Impact.

Supported third-party tools include the following:

  • ServiceNow (Versions: Utah, Vancouver, and Washington DC)
  • Jira Service Management

You can access Business Impact under the Solutions tab when you log in to the 1E Platform. Platform Modules and Solutions visibility depends on your license agreement.

  
Prerequisites

  • Download the 1E Solutions Core DEX Pack and any Solution-specific packs from 1E Exchange, and then upload them to your 1E Platform instance.

  • Complete the implementation steps before using 1E Solutions. Refer to Solutions setup.

  
Features