Solutions getting started

The following sections assume you have a provisioned Platform instance, for details about creating and configuring the Microsoft Entra ID applications required for the TeamViewer DEX Platform, refer to the Platform provisioning and upgrading guide.

This section covers upgrading and new instances. There is an expected service interruption of approximately two hours associated with an upgrade.

DEX Pack Setup

  1. Download the 1E Solutions Core DEX Pack from the TeamViewer DEX Hub and upload it to your Platform instance.

    • Upload this DEX Pack using the Product Pack Deployment Tool, refer to 1E Product Pack Deployment Tool (PPDT).
    • Review and enable the rules, then deploy the policy to your intended management groups.

    Your Platform license file must include entitlement for at least one Solution.

    The 1E Solutions Core pack contains Endpoint Automation policy, rules, and instructions to set the Tenant ID and send device information to the Solution API. You should deploy this pack before any other Solution DEX Pack such as 1E for Device Refresh or 1E for Microsoft Intune.

Updating DEX Packs

When you will see a tile in Solution Settings called DEX packs require updates, you will need to update your Solutions DEX Packs.

This tile will only be displayed when you have an old version of a DEX Pack running in your platform. If the DEX Packs for your Solutions are the current versions, the DEX packs require updates tile will not be shown.

  1. Navigate to Solution Settings, and click the DEX packs require updates tile.

  2. You will see the Update Solutions DEX Packs modal. This shows you what DEX Pack version you need, and which version you are currently running.

  3. Click the link to TeamViewer DEX Hub where you can download the new version, and upload it to your platform instance.

  4. Once the new DEX Pack is uploaded, return to Solution Settings. The Update Solutions DEX Packs tile will state you have DEX Pack(s) that require updates. Click the tile to open the Update Solutions DEX Packs modal.

  5. Solutions will check your DEX Pack versions, and will display the message All DEX Packs are up to date. Click Close to exit the modal.

  6. Because your DEX Pack versions are now current, the DEX packs require updates tile will not be displayed.