Shopping Web

You can change how Shopping displays information to suit your preferences by clicking the configuration icon located next to My Software or Notifications icons at the top right in the Shopping web: 

On the Personalise page, you can view information about the machine and its current user, enable or disable application deployment notifications, view the diagnostics page which is useful to Shopping administrators when troubleshooting issues and schedule convenient times when applications are delivered to you.

The Delivery Windows has a planner that lets you determine a convenient time when applications can be installed on your computer. For example, to stop Shopping from delivering applications between 0800 and 1700 on a Monday:

1. Scroll down to the planner.

2. In the Monday column. create a non-delivery block by clicking the 0800 cell and dragging down to the 1700 cell. You can create more non-delivery blocks by dragging and dragging in the different days of the week or create more than one non-delivery block for in a day.
   

   • Move a block to a new time, click the top of the block and drag it to a new location

   • Change the end time of the block, click the bottom of the block and drag it to the new end time

   • Delete a block, select the block and click Delete, you will be prompted to confirm the deletion.

Shopping displays applications on its home page in three pre-configured views.

1. If you are shopping from your desktop:

   1. Enter the URL for the Shopping web in your browser.

   2. In the Shopping web, click Home. If you see the Self Service tab, click that first followed by Home.
      

3. Locate the application you want and click Request.

4. Click Request. A notification is displayed in the banner displaying the status of your request, for example ORDER PLACED.

2. If you are shopping from your mobile device:

   1. Enter the URL for the Shopping portal from your mobile device.

   2. Locate the mobile application you want and click Download. You will only see mobile applications where it is configured as a mobile application by your administrator, it has a link created to the respective App Store and if you are allowed to shop for these applications according to the user group you belong to.

   3. You are taken to the respective App Store for your mobile device where you can install the application. Mobile applications are not subject to the approval process.

When you have shopped for an application, its tile will still remain on the Shopping page and display its current status.

You can get an overview of the status by clicking the tile or by clicking My Software (computer icon) in the top right hand corner of the Shopping Web portal.

If you know the name of the application but not its category or if you do not see the application you want, you can always search for it. To search for an application:

1. Click the search box (located at the top right of the Shopping portal).

2. Type the name of the application you are looking for.

3. Click the magnifying glass icon to search for application.

4. Locate the application you want and place an order for it, refer to Placing an order for an application for details.

You can only search for applications based on your role-based access control (RBAC) security scope, refer to Role-Based Access Control in Shopping for details. When a search returns a result set, following a link takes you to the details page of the application where search terms are highlighted (self-service view for administrators).

A query is made up of terms (single and phrases) and operators. A single term is a single word such as drive whilst a phrase is a group of words surrounded by double quotes such as "paint shop". When you use simple search terms, Shopping returns matches with the search term as well as inflections of the term. For example:

• drive returns drive, driven, drives, driving, etc.

Advanced searches makes use of:

• Phrases – searches using phrases are constrained or expanded using particular connectives. For example:

  • [ +paint +shop ] returns paint and shop

  • [ paint or shop ] returns paint or shop

  • [ paint -shop ] returns paint and not shop

• Exact matches – to search for an exact match, wrap the search term in double quotes (""). For example:

  • "paint shop" returns paint shop

• Wildcards searches – these searches make use of the wildcard (*) symbol to return 0 or more characters in the search term. You cannot use the wildcard character as the first character of a search term. For example:

  • pain* returns painpaint, painting

• Contains searches – search terms without square brackets ([]) or double quotes ("") returns a result set containing the search term. For example:

  • pain returns paint, painting xyzpaint, etc.

• Proximity searches – these searches make use of the tilde (~) symbol at the end of the search term to return results where the search terms are within a specific distance away from each other. For example, to search for paint and shop within 1 word of each other:

  • paint shop"~1 returns paint near shop

To view the details of an application:

1. Point your mouse to the application tile and click its title, for example Adobe Acrobat.

2. The details for the application are displayed.
   

To track your orders:

1. Click My Software to show the applications that are installed on the machine you're logged in from.

2. Click All Orders to view a list of all orders you have placed.

   The statuses for non-Configuration Manager applications are:

   • Approved – for approval-based applications, displayed when the approval process is completed. For non-approval-based applications, displayed immediately because they are automatically approved.

   • Rejected – displayed when an application is rejected

   • Addition pending – displayed when an AD integration application is approved or does not require an approval

   • Succeeded – displayed when Shopping has succeeded in adding the user and machine to the AD group specified for the AD integration application

   • Addition failed – displayed when Shopping fails to add the user and machine to the AD group specified for the AD integration application

   • Removal pending – displayed for AD Integration applications with the Revoke group membership on uninstall option selected, after the user has clicked on the Uninstall button but prior to the AD group removal

   • Removed – displayed when Shopping has succeeded in removing the user and machine from the AD group specified for the AD integration application

   • Removal failed – displayed when Shopping fails to remove the user and machine from the AD group specified for the AD integration application.

   The statuses for Configuration Manger applications are:

   • Install Pending – displayed when the application is shopped for but not yet installed

   • Installed – displayed when the application has been installed

   • Install Failed – displayed when the application fails to install

   • Uninstall Pending – displayed for applications with an uninstall program, after the user has clicked on the Uninstall button but prior to the uninstallation having been completed

   • Uninstalled – displayed when an application with an uninstall program has been successfully uninstalled

   • Uninstalled Failed – displayed when an application fails to uninstall

   • Rejected – displayed when an application is rejected during the approval process.

   The statuses for Configuration Manager user-centric applications are:

   • Provision Pending – displayed when the user has shopped for a Configuration Manager user-centric application prior to the receiver posting back the status of the application

   • Provisioned – displayed when the receiver posts back that the user has successfully been added to the associated collection in Configuration Manager

   • Provision Failed – displayed when the receiver posts back that the user has failed to be added to the associated collection in Configuration Manager.

3. Click Approved to view all your approved orders.

4. Click Rejected to view your list of rejected orders.

5. Click Pending Approval to see your list of orders awaiting approval.

You will receive an email notification for all orders that are approved or refused by the approver. If the type of approval is chained, the approval process simply goes on until all of the approvers sanction your order or when one of them rejects your order.

When you order is approved, Configuration Manager will download and install the application on your computer. You will receive an email notification when it is successfully installed and is ready for use.

If the installation fails, both you and the Shopping administrator are sent an email notification.

If you decide that you no long want an order that is pending approval, you can cancel it by:

1. Click My Software.

2. Click Pending Approval.

3. Under Action, click Cancel.

4. Click Yes to confirm the cancellation.

When an OS deployment application is made available to you, your Shopping home page displays a Windows upgrade tile in the banner that enables you to run the upgrade.

To upgrade the computer you are using to the new operating system:

1. Make a backup of your system.

2. Click Launch.

3. In Introduction screen, click Next.
   

4. In Select OS screen, choose the OS you want to migrate to and click Next.
   

5. In Re-install Apps, select the applications you previously shopped for to reinstall and click Next. Applications listed in red are not available for the OS you are migrating to.

   You will only see this screen if the feature has not been disabled. For more details see OS deployment applications.

   

6. In Schedule, choose the date and time for the migration and click Next.
   

7. In Confirm, review your preferences and tick the checkbox to confirm that you have made a backup of your system. Click Back to update your preferences or Finish to proceed with the migration.
   

8. When you have scheduled your OS migration, the Windows Upgrade tile is updated with the following options:
   

   • Edit – reschedule the OS migration

   • Cancel – cancels the OS migration

   • Calendar – creates a reminder in Outlook

It is good practice to uninstall applications from your computer once you are done with them to free up licenses for someone else to use. As long as the Shopping administrator has configured the application with the unistall option.

1. In the Shopping portal, browse to My Software->All Orders.
   

2. Locate the application you want to uninstall.

3. Click Uninstall on the application entry. The application will subsequently be uninstalled from your machine by Shopping, via Configuration Manager.

You can rate and review an application and share your experiences with other users. For tiled applications, you can see the ratings and the number of reviews for each application below its icon and in the list view, the the ratings and number of reviews are shown beside its name.

To review an application, click on the application tile, and then click the Write Review link.

When you have written your review, click Submit.

On mobile displays, only the ratings are displayed. Click the tile or follow the More Info link to see more details about the application. Click Reviews to view what others have said about the application or Write Review to submit one of your own.

When troubleshooting problems with Shopping you should first check that the system meets the requirements set out in Supported platforms and requirements. If these are met you should then follow through the process for creating a problem report to send to the 1E technical support team shown below.

The 1E Support portal contains a Knowledge Base repository of many articles made available to 1E customers. It contains information on many problems encountered by users of 1E products and should be used before contacting 1E Support.

The following outlines the steps you should follow if you encounter a particular problem with Shopping.

• If a particular user is having problems Shopping, check to see if there are any User Notifications when they browse to the Shopping website.

• Log onto the Shopping Website with Admin privileges and view the diagnostics and log file reports.

• Check the Shopping website log file. This can be found in the Shopping web directory under the logs folder.

• Contact 1E, providing information on the problem, Shopping version information, and any supporting log files.

The Shopping web portal diagnostics page

The first step in troubleshooting of the Shopping web portal is to view the Diagnostics page. This is accessed from the Personalize page which can be opened by clicking on the cogwheel icon displayed at the top-right of the Shopping web portal, and clicking the link Click here to view the diagnostics page.

Clicking on this link displays in detail the information gathered by Shopping on the machine and user. This is invaluable in terms of tracking down issues and should be the first option to run before contacting 1E support.

User notifications

Shopping runs diagnostic tests whenever a client logs onto the Shopping website. Some of this information is relayed directly to the user when they log on, to set their expectation of how any tests that failed will affect their ability to shop for applications.

To view the Notifications page you click on the bell icon. This Notifications page describes the possible errors that can be encountered, what they imply for the user and how they can be resolved. The following picture shows the notification where a user's manager and email address could not be determined.

Shopping notifications

Here we list the possible notifications and what they mean in terms of being able to Shop for Applications.

• Shopping is not licensed. This notification is only shown to Shopping administrators. If the Shopping administrator sees this they should relicense Shopping, as the product will be unavailable for use until the license issue is resolved.

• The application was unable to retrieve your email address. Email notifications will not be sent until this is resolved.

• The application was unable to retrieve your manager's details. You will not be able to shop for applications that require a manager's approval. Unavailable applications will be marked with the manager unresolved icon.

• The system was unable to retrieve details about your workstation. You will not be able to shop for software however non-software items are unaffected.

  • The System could not find an installation of the SMS Client on the machine.

  • Your machine belongs to an SMS Site that is not registered with Shopping.

  • The SMS Client on your machine has been marked as Obsolete.

  • SMS is unavailable.