1E Intelligence

About 1E Intelligence

1E Intelligence is in Early Access. This means the feature is earlier in its development cycle and is not fully supported like other products in the 1E portfolio. Features may be rapidly added, changed, or removed, and may not work from time to time. We are committed to iterating rapidly to add additional value and welcome your feedback to help us prioritize what to build next.

1E Intelligence elevates IT operations by merging edge AI with cloud AI for swift, insightful decision-making. This dual approach delivers real-time insights at the edge, enhancing device performance and user experience without compromising on scalability. IT teams benefit from a proactive tech environment that anticipates needs and resolves issues efficiently, ensuring a smooth, personalized digital workspace for every user.

1E Intelligence offers you Intelligent Insights, Intelligent Sentiment, and 1E Assistant.

  • Intelligent Insights: Empower decision-makers with Intelligent Insights from 1E Intelligence, where predictive, causal, and generative AI converge to provide a deep understanding of the digital employee experience. Transforming complex data into clear, actionable insights, ensuring digital workplace leaders can make informed decisions that boost uptime and operational efficiency. Refer to Intelligent Insights.
  • Intelligent Sentiment: With 1E Intelligence’s Intelligent Sentiment, IT teams gain an edge by leveraging Digital Twin AI that predicts and resolves friction points in real time. This empowers a frictionless digital employee experience, placing user needs at the core of IT strategy and driving optimized operations across the enterprise. Refer to Intelligent Sentiment.
  • 1E Assistant: 1E Assistant is available from the bottom right of the interface in 1E Intelligence Early Access. Our goal is to evolve this to make it easier to interact with data within 1E, and to leverage different capabilities of the 1E Platform. In this first iteration, you can search for recommended remediations using Endpoint Troubleshooting.

Providing feedback

We are always open to your feedback on 1E Intelligence, as we are with all our products. If you have an idea about an improvement, notice something you think we could do better, or have a bug to report, please do so using the feedback button in the upper left of the 1E Intelligence interface.

This feedback goes directly to the 1E Intelligence Engineering team. All feedback is reviewed, and we do our best to respond to as much feedback as possible (though this is not guaranteed).

If you are reporting a bug or would like a member of the team to discuss your feedback with you, please provide your email address.

Requirements

To participate in 1E Intelligence Early Access, you must meet the following requirements:

  • You must be using one of our SaaS offerings.
  • You must have access to Endpoint Automation. This is used to deploy a product pack containing 1E Intelligence capabilities deployed to devices.
  • You must have the Nomad Module enabled in the 1E Client. This allows for 1E Intelligence content to be cached and available for peer-to-peer sharing within a subnet. The following settings must be configured:
    • NomadContentDownloadEnabled=true
    • Module.Nomad.Enabled=true

There is no requirement for the 1E Content Distribution application or the 1E DataSync agent to be deployed.

Enabling 1E Intelligence on your account

To get access to 1E Intelligence, you will need to contact your 1E Account Team and follow these steps:

  • Sign an agreement relating to 1E Intelligence Early Access.
  • 1E will then grant you access and work with you to configure the 1E Intelligence features.

Accessing 1E Intelligence

You can access 1E Intelligence under Modules when you log in to the 1E Platform.

The Modules and Solutions tabs are only visible if your license has at least one Solution enabled.

Permissions

To access 1E Intelligence, you need to be assigned one of the following roles:

  • Full Administrator security role

  • 1E Intelligence Viewer role (available in Settings > Permissions > Roles)

To learn about permissions in the 1E Platform, refer to Permissions.

Enabling 1E Intelligence on your devices

1E Intelligence uses a product pack to gather device and user interaction telemetry, and also to deploy our edge AI capabilities to your endpoints. This is configured as a policy within Endpoint Automation. You will be provided access to the product pack as part of your onboarding to 1E Intelligence Early Access. Refer to Endpoint Automation.

1E Intelligence options

When using 1E Intelligence, there are a number of options in the header area of the application. These include the following:

  • Menu selector: Click to expand or minimize the left-hand navigation bar. The left-hand navigation bar also includes the feedback button.
  • 1E Intelligence logo: Hover over this to view the build number and when the app was last updated in production.
  • Module launcher: Click this to navigate to other modules in the 1E Platform.
  • Profile icon: Click this to see a drop-down menu where you can change between light and dark mode, and log out.