1E Intelligence

About 1E Intelligence

1E Intelligence elevates IT operations by merging edge AI with cloud AI for swift, insightful decision-making. This dual approach delivers real-time insights at the edge, enhancing device performance and user experience without compromising on scalability. IT teams benefit from a proactive tech environment that anticipates needs and resolves issues efficiently, ensuring a smooth, personalized digital workspace for every user.

1E Intelligence offers you Intelligent Insights, Intelligent Sentiment, and an Admin Panel.

  • Intelligent Insights: Empower decision-makers with Intelligent Insights from 1E Intelligence, where predictive, causal, and generative AI converge to provide a deep understanding of the digital employee experience. Transform complex data into clear, actionable insights, ensuring digital workplace leaders can make informed decisions that boost uptime and operational efficiency. Refer to Intelligent Insights.
  • Intelligent Sentiment: With Intelligent Sentiment, IT teams gain an edge by leveraging Digital Twin AI that predicts and resolves friction points in real time. This empowers a frictionless digital employee experience, placing user needs at the core of IT strategy and driving optimized operations across the enterprise. Refer to Intelligent Sentiment.
  • Admin Panel: Accessible from the left-hand navigation bar, the Admin Panel provides visibility of the number of devices with the 1E Intelligence DEX Pack deployed to them. It shows how many devices are providing data to 1E Intelligence, including providing User Sentiment data, and allows you to download the 1E Intelligence DEX Pack's latest configuration file.

Requirements

To access 1E Intelligence, you must meet the following requirements:

  • You must be using one of our SaaS offerings.
  • You must have access to Endpoint Automation. This is used to deploy a DEX Pack containing 1E Intelligence capabilities deployed to devices.
  • You must have the Content Distribution module enabled in the 1E Client. This allows for 1E Intelligence content to be cached and available for peer-to-peer sharing within a subnet. The following settings must be configured:
    • NomadContentDownloadEnabled=true
    • Module.Nomad.Enabled=true

There is no requirement for the 1E Content Distribution application or the 1E DataSync agent to be deployed.

Enabling 1E Intelligence on your account

To get access to 1E Intelligence, you need to contact your 1E Account Team and follow these steps:

  1. Sign an agreement relating to 1E Intelligence.
  2. 1E will then grant you access and work with you to configure the 1E Intelligence features.

Accessing 1E Intelligence

You can access 1E Intelligence under Modules when you log in to the 1E Platform.

The Modules and Solutions tabs are only visible if your license has at least one Solution enabled.

Permissions

You need to be assigned one of the following roles:

  • Full Administrator: Has all the permissions available in the 1E Platform and its applications.

  • 1E Intelligence Administrator: Can view 1E Intelligence and access the Admin Panel.

  • 1E Intelligence Viewer: Can view 1E Intelligence.

To learn about permissions in the 1E Platform, refer to Permissions.

Enabling 1E Intelligence on your devices

1E Intelligence uses a DEX Pack to gather device and user interaction telemetry, and also to deploy our edge AI capabilities to your endpoints. This is configured as a policy within Endpoint Automation. You will be provided access to the DEX Pack as part of your onboarding to 1E Intelligence. Refer to Endpoint Automation.

When using 1E Intelligence, there are a number of updated options in the left-hand navigation.

Our refreshed platform modules take advantage of modern UI design principles and includes the following new elements.

Module visibility is determined by your 1E license.

  • Expandable left-hand and drop-down menu:  The menu can be expanded or collapsed using the chevron icon located at the top pane.

  • Intelligence: A powerful tool designed to enhance your organization's efficiency and decision-making capabilities.

  • Inventory Insights: Devices and Software are available in the new left-hand navigation bar.

  • Settings: You can access the 1E Client certificate settings and Platform settings.

  • Module Launcher: You can launch other platform modules and any 1E Solutions that are included with your license.

  • My Profile: Click this to switch between light and dark mode, or to log out.