1E Platform 23.7 release notes

Schedule

June 2023

Platform

New supported platform components:

  • Upgraded minimum supported .NET Framework for 1E Client to .NET Framework v4.8
  • Improved security and standards support for 1E Client-Switch web socket
  • Licensing Tiers
  • Other minor bug fixes and improvements

Consumer applications

Virtual Desktop Experience

  • For Virtual Desktop Infrastructure (VDI) Administrators and Digital Workplace Teams that manage VDI availability, reliability, and issue resolution. Virtual Desktop Experience (VDX) is a capability of the 1E Platform that provides end-to-end visibility of the VDI estate, and facilitates proactive issue identification and automatic remediation to provide a best-in-class Digital Employee Experience.
  • Please contact your CSM / Account Manager to get access to VDX.
  • Infrastructure: Gain end-to-end visibility, from beginning to endpoint. With instant access to key data about your Citrix VDI deployment, technicians can leverage this in combination with data on the 1E Platform to take more effective action to resolve incidents or problems when they occur.
    • Visibility of key performance indicators such as average logon duration and roundtrip time provides an at-a-glance understanding of the health of your VDI deployment.
    • Virtual Desktop Experience score is generated automatically from a variety of factors such as logon duration, roundtrip time, drop-offs, and reconnects, to provide an understanding of user experience.
    • End-to-end visibility of key infrastructure relating to your Citrix VDI. This includes Store Fronts, Delivery Controllers, and Databases, along with managed and unmanaged connecting devices. This assists with key troubleshooting workflows by providing situational awareness of infrastructure performance, and understanding which parts of the infrastructure might represent potential root causes for any issues.
    • View historical data: View the infrastructure overview at previous points in time, to assist with key troubleshooting workflows for persistent VDI issues.
    • Infrastructure alerts are automatically generated to provide warnings. These alerts are visible in a drawer on the right-hand side of the infrastructure overview, and alert badges also display on the relevant node of the topology, providing an enhanced understanding of which specific elements of the infrastructure may be experiencing the most issues.
    • Automatic remediation: VDX contains out-the-box automatic remediation capabilities to restart stopped services across various elements of your VDI deployment.
    • Leverage the power of the 1E Platform: If the 1E Client is installed across the VDI deployment, users can also easily access in-depth device and performance data, along with seamless technician workflows with tools such as 1E Endpoint Troubleshooting to gather additional diagnostic data in real time, or take action to resolve issues on one or more devices.
  • User Sessions
    • At-a-glance key performance indicators: View key metrics such as VDX score, average roundtrip time, and average logon duration, to provide instant understanding of your VDI health and end-user experience.
    • User sessions: Search, sort, and filter through user sessions based on a variety of parameters, to assist with troubleshooting efforts for broader problems. This includes, for example, identifying sessions with poor experience scores, high latency, or high logon durations.
    • User session details: View specific details per user session. This includes detailed information in various formats, including time-series graphs, relating to their roundtrip, performance, logon breakdown, user history, and virtual applications. Relevant infrastructure alerts are also displayed on this page, assisting with correlating how these might be a root cause impacting end-user sessions.
    • Enhanced device pillar: VDX introduces a new area to the device pillar, providing the ability to see Citrix services running on the infrastructure, and associated user sessions.
    • Leverage the power of the 1E Platform with seamless technician workflows into 1E Endpoint Troubleshooting for more effective incident investigation and remediation workflows.

Content Distribution

No features or feature changes were added in this release, but all hotfixes from previous versions are included. Refer to 1E Content Distribution features.

Experience Analytics

Support for licensing Tiers. Refer to Experience Analytics.

Endpoint Automation

Support for licensing Tiers. Refer to Endpoint Automation.

Endpoint Troubleshooting

  • No features or feature changes were added in this release, but all hotfixes from previous versions are included. Refer to Endpoint Troubleshooting.
  • Support for licensing Tiers.

Patch Insights

No features or feature changes were added in this release, but all hotfixes from previous versions are included. Refer to Patch Insights.

1E Labs features

1E Labs highlights preview applications or features that are cutting edge in this version, giving you the opportunity to experience the benefits they offer and shape their development for future releases.

Application Experience Management (AXM)

  • Reduces user friction, improves DEX while using apps, reduces tickets, and gives IT meaningful application performance insights.
  • A product for IT Admins with digital employee experience and/or business application responsibilities that need to proactively monitor application performance and surface actionable insights to improve the company-wide application experience.
    • Individual Application Score
    • Versions with the worst Application Experience
    • Individual Application Filters
    • Application page
      • Total Unresponsive Sessions
      • Average Unresponsive Session Length
      • Users Impacted by Unresponsive Sessions
    • Busy Cursor Events
    • Poor Response Sessions
    • Unresponsive Sessions
    • Responsiveness Tab
    • First Page Drawer

Dashboards

  • Added Values and Trends, including Perception of IT.
  • KPIs demonstrating the value of 1E Platform.

Refer to Dashboards.

Software Reclaim

  • Integrated with the 1E Client Reclaim module in 1E Client, it will interact with Software Reclaim APIs via the Background channel.
  • Software Reclaim policy setup same as AppClarity.

Product Packs for v23.7

Classic Product Packs:

  • 1E-ConfigMgrConsoleExtensions.zip
  • 1E-Experience.zip
  • 1E-Explorer-TachyonAgent.zip (new instruction: 1E-Explorer-Upgrade1EClient8.0macOS, updated instruction: Set1EClientAgentConfig)
  • 1E-Explorer-TachyonCore.zip
  • 1E-Inventory.zip
  • 1E-Nomad.zip (new instructions: 1E-Nomad-CacheCleanerDeleteAll, 1E-Nomad-LocationDiscovery, 1E-Nomad-SetWorkRate)
  • 1E-Patch-Success.zip
  • 1E-Tachyon-Platform.zip (new instruction: 1E-TachyonPlatform-Device-ComparisonData)

Integrated Product Packs:

  • MEMCM Client Health Integrated Product Pack (new preconditions: MEMCM-Client, Network-IPv4-PrimaryAddressInDNS, and some rules modified to use them)

  • NomadClientHealth.zip (minor changes)

  • TachyonCore.zip (minor changes)

  • WindowsClientHealth.zip (minor changes).

Other Product Packs are available from the 1E Exchange.

Enhancements in v23.7

Platform:

  • The export all feature in Endpoint Troubleshooting has been updated so that you can now see a link in the Instruction Response summary page.

  • The 1E Authentication Proxy installer has been added to simplify the installation of the 1E Authentication Proxy web service.

1E Server Setup

No changes.

1E product pack deployment tool

No changes.