DEX Platform and Solutions 25.12 release notes

Schedule

DEX Platform

Region	Date	Time from (UTC)	Time to (UTC)
CanadaCentral1	Monday, December 1, 2025	9 AM	12 PM
NorthEurope1	Tuesday, December 2, 2025	12 PM	3 PM
WestUS1	Wednesday, December 3, 2025	9 AM	12 PM
UKSouth1	Wednesday, December 3, 2025	7 PM	10 PM
EastUS1	Thursday, December 4, 2025	9 AM	12 PM
WestEurope1	Thursday, December 4, 2025	6 PM	9 PM

Solutions

Region	Date	Time from (UTC)	Time to (UTC)
CA-Central-1	Monday, December 1, 2025	4:30 AM	6:30 AM
US-East-1	Wednesday, December 3, 2025	4:30 AM	6:30 AM
EU-West-1	Thursday, December 4, 2025	4:30 AM	6:30 AM

Exoprise: Network Monitoring

This release introduces Network Monitoring for streamed and connected applications, enabling IT and network operations teams to gain real-time visibility into network health directly within the platform.

The integration leverages Exoprise network telemetry dashboards, securely embedded within the DEX Platform, to monitor application performance for collaboration tools such as Microsoft Teams, Zoom, and Outlook.

Key features:

• Embedded Exoprise dashboards: Access real-time network telemetry (latency, packet loss, jitter, ISP benchmarks).

• Application-level insights: Filter and view metrics for each streamed or connected app to quickly identify how the network impacts collaboration performance.

• Trace path visualization: Drill down into network hop paths to identify specific latency or bottleneck points.

Async Export

The new Async Export feature introduces a unified, scalable, and user-friendly way to export large datasets from the Software, Device, and Intelligence sections of the platform. This enhancement standardizes the export experience, improves system performance, and centralizes export management for all users.

Key features:

• Asynchronous data export: Users can export large datasets from the Software, Device, and Intelligence sections without waiting for the process to complete, allowing them to continue working while exports run in the background.

• Centralized export management: All export jobs are tracked in a single export history interface where users can monitor progress, download completed files, and manage previous exports.

TeamViewer AI updates

Improved LLM model

To deliver even more accurate and actionable insights, we have upgraded our underlying language model from gpt-35-turbo to gpt-5-mini.

This upgrade ensures that your organization benefits from the latest advancements in AI, providing deeper, more relevant insights to drive better decision-making.

Operational safeguards: Instruction Coverage

To enhance operational safety and prevent unintended instructions from being executed on devices, we have introduced a new configuration setting called Instruction Coverage.

Previously, when creating an instruction, it would automatically apply to all devices accessible to the Administrator (indicated by Approximate Target in the console). This could result in accidental actions across the entire device estate, making the product less suitable for first-line support scenarios.

Now, by enabling Instruction Coverage from the Security Settings, organizations can maintain strict control over instruction targeting.

When enabled, the Platform requires that every instruction has a defined scope or coverage before it can be sent. If no coverage has been configured during the creation or editing process, the option to run instructions will be deactivated.

For scenarios when an Administrator wishes to send out an instruction to all devices that they have access to, there is now an All Devices option within Parameters > Coverage.

This safeguard helps prevent accidental broadcast actions and supports safer, more precise device management.

What’s coming?

Customisable Dashboarding – closed Beta

For this release, we’re kick-starting a closed Beta for Customizable Dashboarding, an AI-powered experience that allows you to query datasets, create visualizations, and edit graphs directly within the DEX Platform.

With the new AI Agent, you can do the following:

• Ask questions in natural language to explore data and uncover insights.

• Instantly generate and refine visualizations for key metrics.

• Build and customize charts that reflect specific team or business goals.

This beta introduces a more intuitive, conversational way to work with your DEX data, helping users turn insight into action quickly and confidently.

Custom Measurements for DEX scores – closed Beta

We are excited to announce a closed Beta for the introduction of Custom Measurements for DEX (Digital Employee Experience) scores. This new feature empowers organizations to define and track their own unique metrics, providing deeper and more tailored insights into employee experience.

Key benefits:

• Flexibility: Define measurements that matter most to your organization.

• Actionable data: Identify and address experience gaps specific to your environment.

Data Access

All TeamViewer-managed Data Access tokens will be deprecated in the DEX Platform 26.3 release. It is imperative that all Data Access users create new tokens via the Admin Self-Service Portal before this release to avoid access interruptions.

The Admin Self-Service Portal lets you control token creation, expiry, and revocation, ensuring security and compliance while simplifying management.

Applications and tools

Applications and tools	Updated with this release	Versions supported with this release
Client Deployment Assistant		25.11.0.1
TIMS		25.11.0.29
Content Distribution Tools		25.11.0.7
PXE Everywhere		25.11.0.8
1E SDK		25.8.0.5136
1E Toolkit		tbc
Product Pack Deployment Tool		24.12.0.12256
1E PowerShell Toolkit		1.2.32.0
DataSync Agent		1.3.0.28

Other improvements and fixes

Type	Product/Client	Issue ID	Summary
Improvement	DEX Platform	PLAT-22311	The Data Access token expiry notification email has been updated for consistency with DEX terminology.
Improvement	Endpoint Troubleshooting	PLAT-16473	DEX Administrators will now receive email notifications that the specified IdP certificate will expire. The cadence of the notifications is 14, 7, 3 and 1 day(s).
Fix	Software Reclaim	DEXSOL-1645	We have resolved an issue in Application User Management where filtering by the Username column and editing a selected row inadvertently applied changes to a different user record. Now, permissions and updates are applied correctly to the intended user after filtering.
Fix	Experience Analytics	PLAT-20848	We have fixed an issue where the status of a device was showing as unknown.
Improvement	Data Access	CLOUD-3879	New Software Performance Dataset: We have added the inventory_software_performance table to Data Access, giving customers governed access to key software performance insights. The dataset includes fields such as device identifiers, application metadata, CPU, and more.