Devices

At the top of the page, there are KPI cards displaying the following:

• Devices: Total count of different types of devices across manufacturers and operating systems.
• Critical Devices: Devices whose criticality has been assigned as critical.
• Inactive Devices: Devices that have been offline for 30 days or more.

You have the option to filter the page on Device Status as either Online, Offline, or All by clicking the drop-down menu on the top right corner of the page. The list shows real-time, detailed information about all Platform devices in your environment.

You can search for, and run an instruction against a set of devices, from the Devices page. There are two options:

• Select one or more devices from the device grid.

  

  Search for and run the selected instruction from the Run Instruction drawer.

  

• Select a device from the Devices page, and click Run Instruction from the Device summary card.

  

To run the instruction:

1. From the Run Instruction drawer, search for an Instruction, or choose one from the list.

2. Click an Instruction to configure its parameters. You can configure every parameter except for coverage. If you navigate away after filling out any part of the form, an unsaved changes dialog will appear. When you have finished editing, click Run Instruction.

   When you run an Action, you will need to follow the approval workflow. From Instruction History, click Actions and then choose Authenticate from the drop-down list. Refer to The action approval workflow.

   

   You can also complete authentication from Endpoint Troubleshooting, refer to The action approval workflow.

   

3. After the Instruction runs, you will see summary details like Responses, Configuration, and Lifecycle displayed in the Instruction Summary drawer.

   

   You can also reach Instruction Summary from Investigation > History > Actions > View Details.

   

4. From Instruction Summary, you can view instruction responses by clicking View Details.

   

5. To view progress in Instruction History, click the link in the popup Instruction is now running. View it here.

For more information about how to interactively ask questions, run actions, and view responses, and manage operations across all your endpoints in real-time, refer to Endpoint Troubleshooting.

Selecting a device from the Devices page opens its Details which includes real-time response information.

Device summary card

Gives you an overview of the current device.

• Hover over last seen to view its UTC timestamp.

  

• Customize items on the card by pinning them from device Details, hover over an item to reveal its pin.

  

Device details

Explore every attribute gathered by the 1E Client for a device. Review each section to get a comprehensive view of the device profile, its current status and export your data. You can personalize the display by collapsing sections with the chevrons on each panel and rearranging them using drag and drop.

Menu item	Description
Overview	Details: Gain full visibility into the attributes collected by the 1E Client for a device. Environment Variables: Show operating system environment variables. Resource Usage: Examine the CPU, memory, and disk activity on the chart for the last hour. Insights: Displays a table that replicates the insights dashboard. Diagnostics: Enables actionable insights for faster, evidence-based resolution. Refer to Diagnostics
Exoprise	Exoprise - Network Monitoring: Enabling real-time visibility into network health and integrating Exoprise's telemetry dashboards to monitor collaboration tools such as Microsoft Teams, Zoom, and Outlook. Refer to Exoprise - Network Monitoring
Downloads	Summary: Download activity and status for the device. Whenever you click on an FQDN on any of the Nomad pages, the Device View will be displayed with the Downloads tab selected. Content: Shows the Contents Titles on the selected device. The default view is from All Sources, All Types and All Status.
Hardware	Disk Drives: Show disk drives, including hardware and usage information. Peripherals: Shows the list of plug and play hardware devices (Windows only).
Software	Normalized Software: View and manage a comprehensive list of all normalized software installed on a device. All Software: Access a complete list of all software installed on a device, including unmatched software. Installations: Shows (per-device) installed software. Windows Services: Shows a list of installed Windows services and their current state. Process History: Shows detailed information about all running processes.
Network	Throughput: Examine the network throughput activity on a device. Interface Configuration: Returns the output from the native network interface configuration command (for example, ipconfig or ifconfig). DNS: Understand the device's DNS status and configuration. TCP Connections: Returns a list of established TCP connections. Listening Ports: Returns a list of processes that are listening for network connections. ARP Cache: Shows the list of entries in the local ARP (Address Resolution Protocol) cache. WiFi : Show a list of visible wifi networks, including basic network properties. Platforms: Windows, macOS.
Patch Insights	Patch Status: View patch status for a device, deploy one or more patches for that device, and view related event logs.
Experience	Application Interaction: Analyze how users interact with applications on a device. User Interaction: Show user interactive sessions with activity over last 30 days. Trends: The Trends tab shows the changes in the scores over time. Logs: The Event Logs tab gives you a listing of the Windows Event log entries for that device. Metrics: Metrics are the data points that are collected by the 1E Client and sent to the Platform.
Policies	Rules Compliance: Shows a list of the rules applied. Diagnostics: Returns diagnostic information about the policy applied (rules and event subscriptions).
1E Client	Binaries: Shows a list of the binary files in the executable folder of the 1E Client. Configuration File: Shows the full content of the 1E Client configuration file. Extensibility: Shows extensibility objects (modules and providers) loaded by the 1E Client. Local Storage: Shows Data Files and Client Inventory Database Use tiles. Nomad Configuration: Shows all the registry settings for the 1E Nomad Branch service.

Diagnostics

Diagnostics collects minute-level device performance data retained for 14-days, allowing you to investigate issues that occurred in the past, even if they were reported late. This reduces the need for live troubleshooting sessions with end users.

Diagnostics is available for your devices from Device > Overview > Diagnostics.

Configuration

1. Update your license: Diagnostics is a separate licensed feature currently available in the Enterprise and Enterprise+ tier. To find out more about licensing and get the complete Digital Employee Experience Platform, contact your account Team.

2. Check your 1E Client version: 1E Client version 25.3 or above deployed on your target devices.

3. Install the 1E-Tachyon-Platform DEX Pack: Install the 1E-Tachyon-Platform DEX Pack from the Exchange which includes the following Diagnostics related instructions:

   • 1E-TachyonPlatform-Diagnostics-Timeline: Diagnostics device time-line.

   • 1E-TachyonPlatform-Diagnostics-EventsAndActivities: Diagnostics device events and activities.

   • 1E-TachyonPlatform-Diagnostics-DeviceMetrics: Diagnostics device performance metrics.

Metrics

The following metrics are available for device diagnostics.

• CPU Usage & Utilization Trends: Identify spikes and sustained load.

• Memory Usage: Total, physical, virtual, and percentage used.

• Disk I/O Metrics: Read/write activity, queue lengths, and free space.

• Network Activity: Throughput, retransmit rates, Wi-Fi signal quality.

• Reliability Metrics: Crashes, hangs, service failures, shutdowns, and updates.

• GPU Utilization (%) and NPU Utilization (%): Collect metrics from devices that have compatible hardware installed. View real-time and historical GPU and NPU data. Use these insights to:

  • Validate that AI-accelerated and graphics-intensive endpoints are correctly provisioned.

  • Proactively troubleshoot performance issues related to GPU/NPU utilization.

  • Support capacity planning for AI and high-performance workloads.

Timeline

The Diagnostics timeline offers a visual overview of available telemetry across a 14-day period. You can select a four-hour window for deep-dive diagnostics, making it easy to focus investigations on the exact time issues occurred.

• Green: When the device is online and no events or activities are reported.

• Grey: Device is offline.

• Blue: Events and activities have happened related to software, OS, or patch install and uninstall.

• Red: There has been an OS or software failure, hang, or crash for applications.

User application interaction

Diagnostics captures user-level interactions with applications, for example, when apps are opened and actively used.

• Correlate user complaints like “Excel was freezing during my work” with system metrics at that time.

• Provides clarity on whether issues happened during active user activity.

• Enables better root cause validation for tickets tied to user workflows.

Boot metrics and user logon metrics

Diagnostics tracks system startup and shutdown performance, including boot duration:

• Identifies delays in boot processes that impact productivity, for example long startup times on Monday mornings.

• Logs OS upgrades, group policy application, and patch installations that may affect boot behavior.

• Allows you to distinguish between device health issues, policy or configuration issues at boot.

• Helps you respond to common complaints like “my laptop takes forever to start up”.

Exoprise - Network Monitoring

Network Performance Monitoring for Streamed and Connected Applications, enables you to gain real-time visibility into network health within the DEX Platform. It integrates Exoprise's network telemetry dashboards to monitor application performance for collaboration tools like Microsoft Teams, Zoom, and Outlook.

Configuration

the Exoprise Network Monitoring feature is only available to Enterprise Plus customers who have opted in for the Exoprise pack. To enable this feature for your tenant, please work with your Account team to facilitate provisioning.

1. Contact your TeamViewer Account team who will enable Exoprise Network Monitoring for your organization.

2. To enable Network Monitoring, you'll need to install two clients on each target device:

   • Exoprise Service Watch client.

   • 1E Client.

   You can use your preferred deployment method, such as Intune or Configuration Manager, to install these clients.

3. Once the previous steps are complete, you should see Network data for each device on its Exoprise page, from Devices > each-device > Exoprise.

Using Network Monitoring

Once enabled, the Exoprise Network Monitoring dashboard offers multiple benefits for your networking team. For more details and context about Service Watch Network Segment Analysis refer to Network Segment Analysis.

• Embedded Exoprise dashboards: Access real-time network telemetry (latency, packet loss, jitter, ISP benchmarks) without logging into your Exoprise instance, with the option to view data for the past 7 days, last week, or past fourteen days, for either TCP or UDP.

  

• Application-level insights: Filter and view metrics per streamed/connected app to quickly identify network impact on collaboration performance.

  

• Trace path visualization: Clicking Trace Details lets you drill down into network hop paths to identify specific latency or bottleneck points for each connected app.