Requirements

Information that will help you design and plan the implementation of the 1E Service Catalog Connect app in your organization. This includes all the prerequisites and dependencies that are necessary to install the 1E Service Catalog Connect app.

This page is part of the design phase of implementation.

1E requirements

Category

Requirement

More details

1Esystem

(Basic Authentication)

A complete infrastructure of 1E (on-premises) is required, either in a local network or hosted over the internet. This includes the 1E Client, deployed to all devices that you need to manage.
The Basic Authentication feature (if applicable) must be installed on the 1E Platform Server (Master Stack), and enabled in the Consumer web application.

1E Platform on-premises (9.x)

1E system

(Modern Authentication)

A complete infrastructure of 1E (SaaS) is required, either in a local network or hosted over the internet. This includes the 1E Client, deployed to all devices that you need to manage.
The Modern Authentication is to be setup either using Microsoft Entra ID or Okta for external IdP.

1E Platform SaaS

1E consumer

A consumer with the name 1EServiceNowCore must be registered in the 1E Settings application, Configuration, Consumers page.
When you add the consumer name, it will create an entry in the dbo.Consumer table of the Tachyon Master database. You must follow the instructions given in the link opposite to change the consumer's Workflow setting in the database to the following value:
Copy
```
[{"ReferenceType":0,"InstructionWorkflow":[{"InstructionType":1,"Workflow":{"StateMachine":"State"}}]}]
```

Adding the ServiceNow consumer

1E administrator

One or more 1E users are assigned the following role(s) for the following purposes. Users must be AD domain accounts.

Purpose	Roles in 1E 9.0/23.7	Roles in 1E 8.1
Register the 1EServiceNowCore consumer	1E ITSM Connect Actioner	Full Administrator
Upload instruction definitions and create instruction sets	1E ITSM Connect Actioner	Full Administrator
Create 1E users and assign them to roles, create custom roles, and assign them to some instruction sets and management groups	1E ITSM Connect Actioner	Full Administrator or Group Administrator
Create Management groups if desired	1E ITSM Connect Actioner	Full Administrator or Group Administrator

Additional 1E Platform roles are required by other 1E ServiceNow apps.

Permissions

1E license

Your 1E Platform license must include the 1EServiceNowCore consumer in the ServiceNow Integration feature tag as following:
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```
<Feature name="ServiceNow-Integration">
<Consumer name="1EServiceNowCore" enable="on">
</Consumer>
</Feature>
```

You can also verify this information in the 1E Settings app by navigating to Configuration → License Information. Scroll down to Products section and check whether 1EServiceNowCore is present as a feature item.

1E Platform on-premises (9.x)

Requirements

1E requirements

ServiceNow requirements