TeamViewer DEX Hub

TeamViewer DEX Hub is a comprehensive collection of automations and instructions based on the Simple Cross-platform Agent Language for Extensibility (SCALE) and the DEX platform. Its primary goal is to enhance productivity and reduce friction for digital employees. The library organizes DEX Packs to improve the digital employee experience, bolster endpoint security, and deliver measurable business value.

TeamViewer DEX Hub gives you the following benefits:

• Access all existing Exchange content using the TeamViewer DEX Hub.

• View your installed DEX Packs and identify which packs need updates.

• Access SCALE code for instructions, rules, and fragments directly within the TeamViewer DEX Hub.

• Deploy DEX Packs easily from the TeamViewer DEX Hub.

• Retain fragment parameter values after deploying packs through the TeamViewer DEX Hub.

• Explore Your Library to see all instructions and fragments currently installed on your DEX Platform.

• Compare your existing instructions with the latest versions available in the TeamViewer DEX Hub.

Setup

• Once the TeamViewer DEX Hub is activated you will have a link included in the Solutions menu.

  

• The following user roles can access the TeamViewer DEX Hub:

  • Solutions Core: View DEX content, status, and details of your packs.

  • Solutions Admin: View DEX content, status, and details of your packs, and view SCALE Code.

  • Full Administrator: View DEX content, status, and details of your packs, view SCALE Code, and deploy DEX packs and instructions.

• The TeamViewer DEX Hub retrieves data from the sync service. The sync service that supplies data to the Exchange also provides data to the TeamViewer DEX Hub. By default, there are two syncs that run every 24 hours: one to refresh data in the TeamViewer DEX Hub and another to refresh data from the Platform into Your Library. The green icon (on-demand refresh) is used to sync data in Your Library, whereas the TeamViewer DEX Hub refresh cannot be triggered manually.

TeamViewer DEX Hub page

Use this page to find and deploy DEX packs, and improve your platform's remediation capability.

• The TeamViewer DEX Hub banner displays the following:

  • Product Packs: The number of packs that are publicly available.

  • Installed: The number of packs from the library which are currently installed in your DEX Platform.

  • Pending Updates: The number of packs that are installed in your DEX Platform but require an update.

    

• Categories: Packs are mapped by categories which are selectable using the drop-down list.

  

• Page controls: Packs can be displayed in either a grid or list view.

  

  The green checkmark icon indicates that the TeamViewer DEX Hub is successfully connected to the platform. This connection utilizes the authentication token of the logged-in user. Clicking the icon initiates a platform sync to retrieve the latest data on SCALE objects.

  If the connection is unsuccessful, the icon will turn amber, and the sync will fail. You should check your non-interactive setup and log in to the platform again to refresh the authentication token, refer to Audit information log and Identity provider setup

  

• Search product pack: Allows you to search for keywords in the Instruction, Instruction Set and Readable Payload, then displays a filtered list of results.

• Filters: The following filters are available for the TeamViewer DEX Hub page:

  • All

  • Recently modified

  • Recently added

  • Installed

  • Not installed

  • Pending updates

  • Verified

  • Product specific

• DEX Pack product card: The pack includes the name, a short description, install status, number of rules, number of instructions (which includes fragments), and the last update date. A shield icon next to the name indicates that the pack is verified. Clicking the icon opens a pop-up window displaying the definition of Verified. The list view presents similar information in a structured format.

  

• View Details page: View Details displays a description and key features, along with information about the last update, supported client version, and operating system. It lists instruction sets and instructions, including readable payload and version. If the component is installed in the DEX Platform, the version is shown.

  For each instruction set there are Actions where users with the Full Administrator role can deploy the pack, download it by clicking Download this pack, or view that instruction's SCALE code. The download option is available to the Solutions Admin role as well.

  

  A Full Administrator can view any rules that are in a pack along with Policy Name.

  

  If an existing installed pack with rules needs to be updated, the deploy feature displays both the default and current parameter values. You can retain the existing values after deploying the pack.

  

Your Library page

The Your Library page displays the instructions and fragments installed in your DEX Platform. It also highlights any that have pending updates.

• Your Library banner: The banner displays the following:

  • Instructions: The number of instructions installed on your DEX Platform.

  • Fragments: The number of fragments installed on your DEX Platform, including checks, fixes, and preconditions. These numbers are derived from the connected DEX Platform and TeamViewer DEX Hub.

  • Pending Updates: The number of instructions from the library that are installed in your DEX Platform but require an update.

• Filter: You can filter your data using the following options:

  • Installed: The installed version matches the TeamViewer DEX Hub version.

  • Pending Updates: The installed version differs from the TeamViewer DEX Hub version.

  • Not in TeamViewer DEX Hub: Items that are not present in the TeamViewer DEX Hub.

• Search: Allows you to search for keywords in the Name and Readable Payload and displays a filtered list of results.

• Actions: You can deploy the item using Actions and view its SCALE code for both the installed and the TeamViewer DEX Hub version.

  

Settings

Most settings are common to all Solutions. For these common settings, refer to Solutions getting started.

There are no specific settings for TeamViewer DEX Hub.