Investigating Devices

Investigating devices that have connected to 1E using the 1E Client.

Overview

You can use the Devices section to browse a predetermined set of information for all the devices that are known to 1E, that is the devices that are currently connected to 1E or have connected in the past. This is in addition to the ability to explore devices using instructions to get back a range of information that is only limited by the instructions you have available to you.

The Devices section can be viewed by users assigned to any role that has permissions on any instruction set. This includes custom roles and the following system roles:

All Instructions Actioner

Full Administrator

All Instructions Approver

All Instructions Questioner

Viewer

There are two options for directly investigating the devices known to 1E: The Devices Table and The Devices Dashboard.

The Devices Table

Endpoint Troubleshooting lets you view details for devices on your network, including real-time visibility of which devices are currently connected (online) and can therefore be interacted with directly.

Device details are stored in the TachyonMaster database and not in the inventory repositories. They are updated each time a client connects to a Switch.

Please refer to Inventory Insights for details of inventory repositories.

Tip

1E Explorer TachyonAgent product pack contains Instructions that help with device connectivity and configuration.

The Devices table

The picture shows the devices that have connected to our example 1E system. They are all shown as currently online.

Each time you view or change the page, the table is refreshed. You can also click the Refresh button while viewing the table.

The Devices table

Property	Description
Status	Indicates the status of the device: online - the device is connected to a Switch offline - the device does not have a network connection to a Switch. This may be because the device is powered down, disconnected from the network, the 1E client is not running or is incorrectly configured.
Device name	The Fully Qualified Domain Name (FQDN) of the device, as presented by the device to the Switch. If the FQDN of a device changes then it will be updated in the TachyonMaster database, it does not create a duplicate entry. Each device is uniquely identified by a GUID which is not visible in any screens. You can view additional properties for a device by clicking on the information icon next to the device name - see The Device View Overview tab.
Criticality	The criticality of the device as determined by your organization. Please refer to Using Device Criticality.
OS	The Operating System name.
OS version	The Operating System version.
Manufacturer	The manufacturer of the device as it appears in the device BIOS. The name is not normalized.
Agent version	The version of the 1Eagent.
Primary User	The Primary User that the 1E agent has determined is most clearly related to the device.
Last seen	The date and time when the device last reported a Keep Alive to the Switch, which is at least every 15 minutes by default, as defined in 1E Client: ConnectionKeepaliveTimeInSecondsMax.

Sorting the table

Click on the Sort by button and select one of the following properties, to sort the Devices table.

Property

Description

Device name

Sorts on the device name in A-Z or Z-A order.

Sorts on the OS name in A-Z or Z-A order.

Agent version

Sorts by the version number of the 1E client in ascending or descending order.

OS version

Sorts on the OS version number in ascending or descending order.

Criticality

Sorts on the device Criticality, ascending or descending according to the following order:

Criticality
Undefined
Non-critical
Low
Medium
High
Critical

Filtering the table

You can filter rows of the table using the following properties. A button turns blue if it is being used. You can click on the Reset button to delete all the filters.

Property

Description

A drop-down list let's you filter on one of the following:

OS
All
Windows
Linux
Mac
Android
Solaris

Agent version

This drop-down lets you filter on the version number of the 1E client using a numeric condition, as described under the heading Numeric conditions.

OS version

This drop-down lets you filter on the OS version number using a numeric condition, as described under the heading Numeric conditions.

Device type

This drop-down lets you filter on one of the following device types:

Device type
All
Desktop
Laptops
Servers
Mobiles

Status

This drop-down lets you filter according to whether the device is currently Online or Offline.

Criticality

This drop-down lets you filter according to the Criticality set for the device. For more detail about this feature, please refer to Using Device Criticality.

Criticality
Undefined
Non-critical
Low
Medium
High
Critical

Management group

This entry field lets you filter according to a Management group that devices belong to. A list of Management groups is displayed when you click in the entry field, or you can type a name to filter the list as you type.

FQDN

This entry field lets you enter all or part of the Fully Qualified Domain Name for devices, and dynamically refreshes the table as you type.

Location

This entry field lets you filter on the location set for the devices, and dynamically refreshes the table as you type.

Primary User

This entry field lets you filter on the Primary User that the 1E Client has determined is most clearly related to the device, and dynamically refreshes the table as you type.

Numeric conditions

Condition	Description
Equals	Checks if the property is equal to the value you supply.
Greater	Checks if the property is greater than the value you supply.
Less	Checks if the property is less than the value you supply.
Range	Checks if the property lies between the upper and lower bounds you supply.

Exporting the table

You can export the devices data to a .csv file, as described in Exporting data from Endpoint Troubleshooting.

The Device View Overview tab

Clicking on the information icon next to the device name in the Device Name column of the Devices Table page displays the Device view for the selected device. The aim of the Device view is to provide a combined overview of all the information known about a device, along with the ability to retrieve information about the device in real-time. When displaying the Device view from the Endpoint Troubleshooting Devices Table page, the view defaults to the Overview tab. This tab contains the following panels.

The Details panel

This panel displays the basic details for the device. This is contained in a number of tiles, as described in the following table.

Note

If you upgrade macOS to a new major version (For example, 11 to 12) then the O/S install date will change. However, if the upgrade is a minor version, such as 12.2 to 12.3 then the install date remains the same as the original major upgrade.

Tile

Description

Identification

Field	Description
FQDN	The FQDN for the device.
Name	The server name for the device.
Domain	The device's domain.
Criticality	The 1E set criticality value for the device.
Serial Number	The device serial number.
1E Client	The version of the 1E Client installed on the device.
Tachyon GUID	The GUID used by 1E to uniquely identify the device.

Field	Description
Timezone	The timezone the device is operating in.
Offset	The offset from UTC for the timezone the device is operating in.
Location	The device location, if any has been set.
Locale	The language locale set for the device.

This table provides information on how the device has been tagged and grouped from a 1Eperspective.

Field	Description
Tags	Indicates all 1E tags that have been set for the device.
Coverage Tags	Indicates 1E tags that have been set for the device that can be used to determine coverage for an instruction.
Mgmt. Groups	Indicates the Management Groups the device belongs to.

Hardware and Operating System

This table provides information on the device's hardware.

Field	Description
Virtual/Physical	Indicates whether the device is virtual or physical. For virtual devices it indicates the type of virtualization. For example Hyper-V.
Manufacturer	Shows the hardware or virtual device manufacturer. For example Microsoft Corporation for Hyper-V virtual devices.
Model	The model of the hardware or virtual device. For example Virtual Machine for Hyper-V virtual devices.
Device Type	The type of device, whether it's a server, desktop or mobile device. For example for Windows 10 virtual devices this would be Desktop.
Chassis Type	The type of device, whether it's a server, desktop or mobile device. For example for Windows 10 virtual devices this would be Desktop.
RAM	The amount of RAM in MB.
CPU Type	The CPU Type for the device. For example, Intel(R) Xeon(R) CPU E5620 @ 2.40GHz.
CPU Architecture	The architecture for the CPU. For example, x64.
SMBIOS GUID	The GUID for the device. For example, 2e4533e6-ea92-4292-8b9c-ebae17edee75.

This table provides information on the device's Operating System.

Field	Description
Type	Indicates the main type of the OS. For example, Windows or Mac.
Version	Shows the colloquial version for the OS. For example, Windows 10 Pro 20H2.
Version Number	The version for the Operating System. For example: 10.0.19042.928.
Architecture	The architecture of the OS. For example, for 64-bit Windows systems, this would be x64.
Installation	The UTC date and time the operating system was installed or updated.

Connectivity and Activity

This table provides information on the device's current connection status with 1E.

Field	Description
Status	Whether the device is connected to 1E or not. This could be Online or Offline.
Last Connected	Shows the UTC date and time the device last connected to 1E.
First Connected	Shows the UTC date and time the device first connected to 1E.
Certificate Type	The type of certificate the device is using to connect to 1E.
Certificate Expiry	The UTC date and time the device certificate will expire.
Connection State	How the device connects to the Switch.
Local IP Address	The local IP address for the connecting device.
MAC Address	The MAC address for the client device interface used to connect to the Switch.
Connecting IP Address	The IP address for the connecting device.

This table provides information on the device's current activity status.

Field	Description
Last Boot	The UTC time and date the device was last booted.
User	The username for the user most associated with the device.

The Env. Variables panel

Displays the list of environment variables set on the device. This information is updated each time the page is refreshed.

The Resource Usage panel

This panel displays the recent resource usage for the device.

Tile

Description

Resource Usage over the last hour (Last update time)

This tile displays a line graph showing the percentage of resource usage over time during the last hour.

Selecting a point on the graph selects the data displayed in the Resource Usage at date and time tile. This can be useful if there is an outlying data point where you want to investigate the breakdown according to the products on the device.

The three lines displayed show the Processor Time Percent, the Memory Usage Percent and the Disk System Usage Time Percent. You can toggle the display of these lines by clicking on the legend name at the bottom of the graph.

Resource Usage at date and time

This tile displays the product resource usage. Click on a point on the Resource Usage over the last hour tile to show the product resource usage at that particular time.

The table shows the following data:

Column	Description
Product	Software product name.
Executable	Executable name.
Instance Count	The number of instances of the product that are running.
Cpu Percent	The percentage of CPU used by the product.
Memory Virtual Mb	The virtual memory consumed by the product in MB.
Memory Physical Mb	The physical memory consumed by the product in MB.
Io Read Kb Per Second	The disk I/O read rate per second.
Io Write Kb Per Second	The disk I/O write rate per second.
Handle Count	The number of resource handles open for the product.

The Device View Summary banner

The Summary banner displays a quick summary of the information provided in the various tabs displayed in the Device View. It can be viewed by toggling the Summary banner switch to on.

The following image shows the Summary banner displayed for a particular device.

Launching the Endpoint Troubleshooting from the Device View

You can click on the Explore button in the Device View to launch Endpoint Troubleshooting with the current device set as the scope.

Closing the Device View

The Device View is a popup that is displayed when clicking on the name of a device on a page where devices are displayed. To return to the page you came from you need to click the x button.

Additional Device View tabs

In addition to the Overview tab, there are a number of other tabs, each corresponding to an app, feature or data set implemented in 1E Platform.

The Overview and 1E Client tabs are always present in the Device View. Other tabs are visible if an app has been installed and is licensed.

Each tab has one or more panels with tiles populated with data from various sources, some by instructions that are run instantly, with results cached for 3 minutes. An appropriate error message is displayed instead of a tile in the following circumstances:

If the device is offline, as indicated by the color of the icon in the top left

The user does not have at least Viewer permission to view use the license the tab or panel

The user does not have questioner permission to run the instruction

An instruction has not been uploaded.

The Device View tabs and panels page lists the names of tabs and their panels, and a description of each tile indicating how the tile is populated.

The Device View tabs and panels

Tab

Panel

Description

Data source

Overview

Details

Displays a number of tiles sorted into Identification, Hardware and Operating System and Connectivity and Activity columns that show information for the selected device retrieved from the online status information stored in the 1EMaster database.

The columns and tiles are shown in the following table:

Column	Tile	Description
Identification	Identification	Display's the current device: FQDN Name Domain Criticality Serial Number 1E Client 1E GUID.
Location	Displays the device's: Timezone Offset Location Locale.
Grouping	Displays the device: Tags - Freeform tags applied to the device Coverage Tags - any coverage tags applied to the device. Refer to Tags. Mgmt. Groups - lists the management groups the device is a member of.
Hardware and Operating System	Hardware	Shows hardware details for the device: Virtual/Phyiscal Manufacturer Model Device Type Chassis Type RAM CPU Type CPU Architecture SMBIOS GUID.
Operating System	Shows operating system, type and version for example: Type Version Version Number Architecture Installation.
Connectivity and Activity	Connectivity	Shows current device connectivity status: Status Last Connected First Connected Certificate Type Certificate Expiry Connection State Local IP Address MAC Address Connecting IP.
Activity	Shows Last Boot date and time and current user.

Data from 1E Master (the latest online status message)

Env. Variables

Shows a list of the environment variables set on the device.

Resource Usage

Two panels:

Resource Usage over the last hour - shows system disk, CPU and memory usage per minute for the last one hour

Resource Usage at day/month/year time - shows executable resource usage for a specific minute:

Column	Description
Product	Resource name, for example 1E Client
Executable	Resource executable, for example 1e.client.exe
Instance Count	Number of currently running instances.
Cpu Percent	Percentage of CPU currently being consumed.
Memory Virtual Mb	Virtual memory consumed in Mb.
Memory Physical Mb	Physical memory consumed in Mb.
Io Read Kb Per Second	Number of associated read input/output operations per second.
Io Write Kb Per Second	Number of associated write input/output operations per second.
Handle Count	The number of object handles.

1E-TachyonPlatform-Hardware-ResourceUsage

1E-TachyonPlatform-Hardware-ResourceUsageByMinute

Downloads

Summary

Download activity and status for the device. Whenever you click on an FQDN on any of the Nomad pages then the Device View will be displayed with the Downloads tab selected.

Data from Content Distribution.

Content

Content Titles on the selected device, the default view is from All Sources, All Types and All Status.

Note

You may see a difference in the number of items in a device’s Nomad cache versus that displayed in the Content Distribution app Device View. This is because if downloaded content has been deleted from Configuration Manager, the content titles cannot be resolved in the Content Distribution app and are not displayed. This is under consideration for re-design and may be revised in future versions of Content Distribution.

Data from Content Distribution.

Content Distribution Configuration

1E Nomad Branch Settings .

1E-Nomad-NomadBranchSettings

Experience Analytics

Metrics

Metrics are the data points that are collected by the 1E Client and sent to the 1E server. They are collected at different intervals depending on the type of data that is being collected.

Data from Experience metrics

Trends

The Trends tab shows the changes in the scores over time. Hovering over any of the bars shows the details for that time and event. If the user viewing the device details also has the ability to at least ask a question in Endpoint Troubleshooting the Explore button will be visible.

Data from Experience metrics

Logs

The Event Logs tab gives you a listing of the Windows Event log entries for that device. This brings that data to this view and is very useful when determining the root cause of an issue that has been reported on the device.

Data from Experience metrics

Application Interactions

Shows user interaction times and ratios across applications measured over the last 30 days

1E-Experience-ApplicationInteraction

User interactions

Shows user interactive sessions with activity over last 30 days.

1E-Experience-UserInteractionHistory

Hardware

Disk drives

Shows disk drives, including hardware and usage information.

Column	Description
Drive	Drive letter.
Volume Name	Volume name, if set.
Drive Type	Drive type, for example: Removable Disk Local Disk Compact Disk.
Size Gb	Total disk size in Gb.
Free Space Gb	Current free space in Gb.
Usage Percent	Percentage used of total drive space.
File System	File system, for example NTFS.
Manufacturer	Standard or SSD drive.
Model	Drive manufacturer.
Serial Number	Unique disk serial number.
Partition	Drive and partition of the specific drive.
Firmware Revision	Drive firmware version.
Device ID	Device ID of the specified disk.

1E-TachyonPlatform-Hardware-DiskDrives

Peripherals

Shows the list of plug and play hardware devices (Windows only).

Column	Description
Device Type	Hardware device, including for example things like: Battery Monitor Keyboard Mouse Ports SoftwareDevice.
Name	Device name.
Instance Count	Number of instances of a periperal device.
Service	Associated Windows service, for example atapi, serial, PCI, ACPI.

1E-TachyonPlatform-Hardware-Devices

Network

Throughput

Shows network throughput on all adapters for the last hour, represented by the following tiles:

Average throughput - including Timestamp, Bytes Received per Second, Bytes Sent Per Second

Bytes received per second

Bytes sent per second.

1E-TachyonPlatform-Network-AverageThroughput

Interface configuration

Returns the output from the native network interface configuration command (e.g. ipconfig or ifconfig).

1E-TachyonPlatform-Network-InterfaceConfiguration

DNS

Shows the Cache and Host file tiles:

DNS Cache Contents - with the entries from local DNS cache, Host Name and Address.

HOSTS file - shows the content of the drivers/etc/hosts file.

1E-TachyonPlatform-Network-DnsCache

1E-TachyonPlatform-Network-HostFileContent

TCP connections

Returns a list of established TCP connections.

Column	Description
Process Name	Local process name.
Process Id	Uniquely identifies an active process.
Class	Class of Internet networking protocol.
Local Address	Local network address.
Local Port	Network port used by a specific process.
Remote Address	Source IP address from which the traffic came from.
Remote Port	Remote port used by a specific process.
Latency Ms	The time taken in milliseconds for data or a request to go from a source to a destination.

1E-TachyonPlatform-Network-TcpConnections

Listening ports

Returns a list of processes which are listening for network connections.

Column	Description
Process Name	Local process name.
Process Id	Uniquely identifies an active process.
Class	Class of Internet networking protocol.
Local Address	Local network address.
Local Port	Network port used by a specific process.
Product	Related product, for example host process for Windows Services, Local Security Authority Process, SCNotification.

1E-TachyonPlatform-Network-ListeningPorts

ARP Cache

Returns a list of processes which are listening for network connections and also shows routing tables.

1E-TachyonPlatform-Network-ArpCache

1E-TachyonPlatform-Network-RoutingTable

WIFI

Shows a list of visible wifi networks, including basic network properties.

Column	Description
SSID	WiFi network name.
Is Connected	Shows as either true or false, dependent on whether the corresponding adapter is connected to the network.
Is Hidden	Shows as true if the WiFi network is not broadcasting a public SSID.
Is Secure	Shows as either true or false: true - if the WiFi network is secure false - if the network is open.
Signal	Shows WiFi signal quality; from 0 (worst) to 100 (best).
Authentication	The default authentication mechanism supported by the network.
BSSI IDs	The Service Set Identifier (SSID) of the network, it will be empty if the network is hidden.
Encryption	Shows the default encryption mechanism supported by the network.
Adapter	Shows the WiFi network adapter name to which this network is visible.

1E-TachyonPlatform-Network-WiFiNetworks

Policies

Rules Compliance

Column	Description
Rule Name	Name of rules applied to the current device. The viewable list relates to the selected 1E policy from the policy dropdown on the page.
State	If the device state is Compliant, Noncompliant or Not Applicable.
Type	Rule type: Check - allows you to verify that a device has a particular state, such as a registry key having a specific value Fix - allows you to define a desired state for the device and then enforce that state.
Effectiveness	Policy rule effectiveness is the usefulness of policy rules and is represented as either: Disabled - the rule has not yet been enabled from the Endpoint Automation Rule Administration page, so it is not currently active Unassigned - the rule is enabled, but has not been deployed to any devices Ineffective - the rule has been deployed, but no devices have changed their compliance position for this rule in the last thirty days Effective - the rule has been deployed and at least one device has changed its compliance position for this rule in the last thirty days.
History	Rule history.

Data from Endpoint Automation

Software

Installations

Shows (per-device) installed software.

Column	Description
Product	Software product name.
Publisher	Software publisher.
Version	Product version number.
Architecture	Instruction set architecture (ISA) version.
Install Date	Software installation date.

1E-TachyonPlatform-Software-Installations

Windows services

Shows list of installed Windows services and their current state.

Column	Description
Name	Windows service name.
State	Windows service state, Running or Stopped.
Startup Type	Windows service startup type, for example Automatic, Automatic (Delayed Start), Manual, Disabled.
Process Id	Uniquely identifies an active process.
Description	Windows service description.
Logon Account	Windows service logon account context.
Type	Windows services type, for example file system driver, kernel driver, shared process.

1E-TachyonPlatform-Software-Services

Env. Variables

Shows operating system environment variables.

1E-TachyonPlatform-Software-EnvironmentVariables

Processes

Shows detailed information about all running processes.

Column	Description
Product	Software product name.
Executable	Executable name.
Version	Product version number.
Devices count	How many devices are reporting.
Crashes	Number of times this software crashed during the last 24-hour reporting period.
Hangs	Number of times this software crashed during the last 24-hour reporting period. Note Software crash and hang information is obtained from Windows event data. For information on Windows events and the event viewer refer to Windows event viewer
Performance anomalies	Number of performance anomalies detected in this software during the last 24-hour reporting period.
I/O write KB/s	Average disk I/O read rate per second during the last 24-hour reporting period.
I/O write KB/s	Average disk I/O write rate per second during the last 24-hour reporting period. Note For background information on analyzing disk storage performance refer to https://docs.microsoft.com/en-gb/archive/blogs/cotw/analyzing-storage-performance
Virtual Memory Usage KB	Average Virtual Memory Usage KB during the last 24-hour reporting period. Note For an explanation of Windows Virtual Memory organization refer to https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/physical-and-virtual-memory-in-windows-10/e36fb5bc-9ac8-49af-951c-e7d39b979938 and https://support.microsoft.com/en-us/help/2160852/ram-virtual-memory-pagefile-and-memory-management-in-windows
Processor Time Seconds	Each instance of the executable will burn processor time. This column gives the average of the total time consumed by each process instance per second. Each instance uses the sum of all time used by each core in parallel. Therefore, it is possible to see more seconds here than in a day (usually 60 x 60 x 24 = 86400) for the whole column, if your system is working extremely hard 24x7. The theoretical maximum would be somewhere near number of cores x seconds per day . Hence, 'Processor Time' rather than 'Human Time'
Processor Time %	This is an easier notion than Processor Time Seconds. This is the average of the processor consumption of each instance. Each instance of this process will have caused different percentages of compute resource in all the processors and cores to be used over time (unless they have specifically requested certain core affinity). For each minute each process is running, a profile of the usage is built for the whole day. This value is the average of all of those samples. There is no way to work out, for any one of the process instances involved, how long any particular instance was running for. This could indicate a process that is going wild with resources, but it would take more investigation on the device to discover for how long this is happening. It is perfectly possible to see all the values in this column adding up to more than 100% as the processes were not necessarily running at the same time. Note For further information on Processor time refer to https://social.technet.microsoft.com/wiki/contents/articles/12984.understanding-processor-processor-time-and-process-processor-time.aspx
Responsiveness Impact %	An indicator of how reactive a process is to activity by other processes on the device. Typically, anti-virus products watch and respond to potentially suspicious activity such as increased network traffic. Anti-virus products will differ in their impact on the overall performance of a device. Note Responsiveness Impact % is used to indicate how sensitive a process appears to be to the use of system resources by other processes on a device. For example, Security Protection software present on a device may reveal a spike in its activity whenever a new process is started on that device. This would typically be because the Security Protection software may wish to ensure that the new process starting on the device is present in a security white list. Other software may also react to activity by other processes and by reacting they impact system resource uses, thereby adversely affecting the user's experience. So it is useful to be able to identify software with the highest Responsiveness Impact on a device and potentially investigate further. Note Responsiveness Impact % represents the proportion of the increased CPU activity detected by the 1E Client as a result of performing a set of operating system-level operations that can be attributed to a given running process. Examples of these would be Windows registry and resource creation operations. It is reported as a percentage to normalize results across devices that offer a range of computing power. For example, if software.exe on a device is attributed a Responsiveness Impact of 53% this means that more than half of the spike in CPU usage caused by software monitoring activity on that device can be attributed to software.
Handle Count	Average number of Windows handles used by this software during the last 24-hour reporting period. Note For further information on Windows handles refer to https://docs.microsoft.com/en-us/windows/win32/sysinfo/handles-and-objects For tips on examining open handles for any Windows process refer to https://docs.microsoft.com/en-us/sysinternals/downloads/handle and https://techcommunity.microsoft.com/t5/windows-blog-archive/pushing-the-limits-of-windows-handles/ba-p/723848
Physical Memory Usage KB	Average Physical Memory Usage KB during the last 24-hour reporting period. Note Please refer to https://docs.microsoft.com/en-us/sysinternals/downloads/rammap for a useful tool to examine physical memory allocation on a device.

1E-TachyonPlatform-Software-Processes

1E Client

Binaries

Shows a list of the binary files in the executable folder of the 1E Client.

Column	Description
File Name	Associated 1E Client file name.
File Version	Software version.
File Size	File size in bytes.
Description	File description
Date Created	The date the file was written to disk.
Date Modified	The date the file was last saved.

1E-TachyonPlatform-Client-Binaries

Configuration file

Shows the full content of the 1E Client configuration file, including:

Logging settings

Communication settings

Agent settings

Module settings.

1E-TachyonPlatform-Client-ConfigFileContent

Extensibility

Shows extensibility objects (modules and providers) loaded by the 1E Client.

Column	Description
Type	Module or Provider component.
Binary Name	Associated 1E Client binary name, for example 1E.Client.Module.Interaction.dll
Name	Name, for example Interaction.
Version	1E Client version

1E-TachyonPlatform-Client-Extensibility

Local Storage

Shows Data Files and Client Inventory Database Use tiles that display the list of:

Data files (logs, databases, etc) created by the 1E Client

Tables in the1E Client Inventory database, along with a row count per table.

1E-TachyonPlatform-Client-DataFiles

1E-TachyonPlatform-Client-InventoryDatabaseUse

The Devices Dashboard

Endpoint Troubleshooting lets you view details for devices on your network including real-time visibility of which devices are currently connected (online) and can therefore be interacted with directly.

Device details are stored in the TachyonMaster database and not in the inventory repositories. They are updated each time a client connects to a Switch.

Please refer to Inventory Insights for details of inventory repositories.

Tip

1E Explorer TachyonAgent product pack contains Instructions that help with device connectivity and configuration.

The Devices dashboard

The devices dashboard provides a view of the devices that have contacted 1E.

There are two panes in the dashboard:

The left-hand pane displays a list of filters that appear as charts

The right-hand pane displays a list of devices that correspond to the currently selected filter, you can click on a row in the table to see the Device View for the device.

For more information on using the Devices dashboard please see Using the Devices dashboard - Tutorial.

The available filters are:

Filter	Description
Operating system	Partitions the 1E Client devices according to the OS running on the devices.
Operating system version	Partitions the 1E Client devices according to the OS version running on the devices.
1E Client version	Partitions the 1E Client devices according to the version of the 1E Client running on the devices.
Status	Partitions the 1E Client devices according to the current connection status of the devices.
Device type	Partitions the 1E Client devices according to the type of the devices.
Timezone	Partitions the 1E Client devices according to the time zone the devices are configured with.
Location	Partitions the 1E Client devices according to their location.

The available charts are:

Chart	Description
SmartBar	Displays a single horizontal bar where the distinct values in the data are represented by different colors. The individual colored blocks can be clicked on to select the corresponding devices that have that value.
Pie	Displays a pie chart where the distinct values in the data are represented by different colors. The wedges can be clicked on to select the corresponding devices that have that value.
Column	Displays a column for each distinct value in the data. Each column can be clicked on to select the corresponding devices that have that value.
Bar	Displays a horizontal bar for each distinct value in the data. Each bar can be clicked on to select the corresponding devices that have that value.

Using the Devices dashboard - Tutorial

A quick tutorial on using the Devices dashboard to filter and highlight specific devices.

The example

To illustrate the process of selecting a specific device in 1E we use an example of locating Windows servers.

Setting filters

Our example shows the following steps:

In our example the Devices Dashboard page is already selected showing all 12 of our connected devices.

Click on the Operating system type bar with the Windows label. A new OsType=Windows filter appears in the top row and the Results then show only the 11 Windows server type devices.

Click on the Device type bar with the Server label. A new DeviceType=Server filter is added. This filters the Results table to show only the 5 Windows server type devices.

Removing filters

You can remove any of the filters that have been set by clicking on x button at the right-hand end of the filter displayed just beneath the Filters header. You can identify the set filters by their thicker border.

The animation at the top of the page shows the following steps:

Click on the x at the right-hand end of the OsType=Windows filter. This filters the Results table to now show 6 Server devices.

To remove the next filter, click on the x at the right-hand end of the DeviceType=Server filter. The Devices Dashboard now shows the default unfiltered 12 devices.